Endpoint
/api/v2/tenants/{tenantId}/escalations
Path Parameters
tenantId
string

description
string

(Optional) Escalation policy description.

escalationType
string

Escalation rules are actions to be taken when an alert is not acknowledged within the desired time. OpsRamp supports manual and automatic escalation types. If escalation Type is Manual, then escalations would be: - recipients If escalation Type is Automatic, then escalations would be: - waitMins - action

escalations
array

escalations.action
Escalation action to be taken.Escalate as Notification implies to send periodic notifications to users until the alert is acknowledged. Escalate as Incident implies to automatically create an incident from the alert and assign it to the desired user or team.
escalations.alertStateTransitionFrom
Escalate alerts as notification on a change in alert state. For example, escalate alerts as notification when alert state changes from Warning to Critical. The notification is a one-time notification sent at the time of the state transition.
escalations.incident
Create New Incident: Configure the properties of an incident that will be created when an alert's condition matches with this policy.
escalations.notifyIncident
Notify users when incident is updated due to change in alert state.
escalations.notifyLimitCount
Number of repeated notifications a user has to receive within a certain time interval. For example, if repeatFrequency: 15 and notifyLimitCount: 5. The above example indicates that user receives notifications every 15 minutes and stops receiving after 5 notifications. When a notification limit count is not provided, the default notifyLimitCount is 2. Can be set from 1 to 10.
escalations.priority
Priority of the notification.
escalations.recipients
escalations.repeatFrequency
Repeat alert notification at specific time intervals. Example: If repeatFrequency is set as 15 minutes, then the alert notification would repeat every 15 minutes until the alert is acknowledged. Convert hours to minutes. Acceptable values: 5 mins, 10 mins, 15 mins, 20 mins, 30 mins, 1 hour, 2 hours, 3 hours, 4 hours, 6 hours, 8 hours, 12 hours, 24 hours
escalations.updateIncident
Configure how to update an existing incident of an escalated alert. If an Open incident (other than Closed) is available for the alert, the incident gets updated instead of creating a new incident. Either "none" or "withAlertState" must be included
escalations.waitMins
Configure the time interval to escalate an alert after it is generated. Escalate after the alert has elapsed the set time. Convert hours and days to minutes and provide the minutes time format. Example: For 6 hours provide the value as 360 minutes. Acceptable values: 0 to 30 mins, 45 mins 1 to 6 hours, 12 hours 1 day, 3 days, 5 days, 7 days, 10 days
filterCriteria
object

filterCriteria.matchingType
(Optional) Define alert conditions for the policy. Only the filtered alerts are escalated. All the alerts on the resource will match this policy if NO condition is defined. Match ANY or ALL of the filter rules.
filterCriteria.rules
Conditions to filter the alerts.
name
string

Escalation policy name.

resources
object

Resources on which the policy would be applied.

resources.id
Resource ID
resources.type
Resource type Example: DEVICE. Use the following APIs to fetch the resource types: - Search Devices or Get Minimal Details of Resources API to fetch the list of devices or resources in a client. - Get Child Device Groups and Get Root Level Device Groups to fetch the list of device groups. - Get Service Groups to fetch the list of service groups. - Search Sites to fetch the list of sites. - Search Clients to fetch the list of clients. Only partner users have permission to fetch the details of client.
{
  "description": "Test description",
  "escalationType": "AUTOMATIC_UNTIL_ACKNOWLEDGED_CLOSED_SUPPRESSED",
  "escalations": [
    {
      "action": "NOTIFICATION",
      "notifyLimitCount": 2,
      "priority": "Low",
      "recipients": [
        {
          "id": "USR0000000028",
          "name": "AP_User",
          "type": "USER"
        },
        {
          "id": "USRGRP-9498fc95-67b7-3477-953f-1ec70bf0c61d",
          "name": "Cloud group",
          "type": "USERGROUP"
        },
        {
          "id": "ES-de9bfd9f-d8ee-430f-4bc0-e6e4645cdb47",
          "name": "Cloud roster",
          "type": "ROSTER"
        },
        {
          "id": "USRGRP-9498fc95-67b7-3477-953f-1ec70bf0c61d",
          "name": "Ops group",
          "type": "USERGROUP_DL"
        }
      ],
      "repeatFrequency": 5,
      "waitMins": 5
    },
    {
      "action": "INCIDENT",
      "incident": {
        "assignedUser": {
          "id": "USR0000000030",
          "loginName": "OpsAdmin"
        },
        "assigneeGroup": {
          "name": "Test Group",
          "uniqueId": "USRGRP-4189ae2e-bcf5-f686-26d0-8b6eabd91558"
        },
        "businessImpact": {
          "uniqueId": "SIMPACT-e8853b21-ebc5-dd1d-d9a3-7a7b121a5e0f"
        },
        "cc": "tester1@opsramp.com",
        "customFields": [
          {
            "id": "UDF0000000002",
            "name": "test_cutom_2",
            "value": "2"
          },
          {
            "id": "UDF0000000004",
            "name": "esc_custom_field_4",
            "value": "request custom field - text"
          }
        ],
        "priority": "Very Low",
        "toEmail": "tester2@opsramp.com",
        "urgency": {
          "uniqueId": "SURG-09358506-4af1-4d35-b902-cd3b14a00c10"
        }
      },
      "notifyIncident": "whenAlertStateChanged",
      "updateIncident": {
        "none": "true",
        "priorityRules": [
          {
            "businessImpact": {
              "uniqueId": "SIMPACT-e8853b21-ebc5-dd1d-d9a3-7a7b121a5e0f"
            },
            "key": "currentState.code",
            "operator": "Is",
            "priority": "High",
            "urgency": {
              "uniqueId": "SURG-09358506-4af1-4d35-b902-cd3b14a00c10"
            },
            "value": "Warning"
          }
        ],
        "withAlertState": "true"
      },
      "waitMins": 5
    }
  ],
  "filterCriteria": {
    "matchingType": "ANY",
    "rules": [
      {
        "key": "Alert  : Description",
        "operator": "CONTAINS",
        "value": "critical"
      },
      {
        "key": "Alert : Occurrence Frequency",
        "operator": "GREATERTHANOREQUALTO",
        "value": {
          "frequency": "2",
          "frequencyType": "hours",
          "occurrences": "5"
        }
      },
      {
        "key": "Resource : Resource Type",
        "operator": "MATCH",
        "value": "DEVICE"
      }
    ]
  },
  "name": "Create escalate alert policy API",
  "resources": [
    {
      "id": "bf3a10a2-92f1-4610-b3f4-174ed83db7b9",
      "type": "RESOURCE"
    },
    {
      "id": "DGP-0b165e70-7152-49f1-bfe3-ebe77409d5f2",
      "type": "DEVICEGROUP"
    },
    {
      "id": "SGP-11f1a6a8-acc8-411f-86c1-b693dd8e9817",
      "type": "SERVICEGROUP"
    },
    {
      "id": "7_AWS",
      "type": "LOCATION"
    },
    {
      "id": "client_7",
      "type": "CLIENT"
    }
  ]
}
{
  "description": "Test description",
  "escalationType": "AUTOMATIC_UNTIL_ACKNOWLEDGED_CLOSED_SUPPRESSED_TICKETED",
  "escalations": [
    {
      "action": "NOTIFICATION",
      "notifyLimitCount": 2,
      "priority": "Low",
      "recipients": [
        {
          "id": "USR0000000028",
          "name": "AP_User",
          "type": "USER"
        },
        {
          "id": "USRGRP-9498fc95-67b7-3477-953f-1ec70bf0c61d",
          "name": "Cloud group",
          "type": "USERGROUP"
        },
        {
          "id": "ES-de9bfd9f-d8ee-430f-4bc0-e6e4645cdb47",
          "name": "Cloud roster",
          "type": "ROSTER"
        },
        {
          "id": "USRGRP-9498fc95-67b7-3477-953f-1ec70bf0c61d",
          "name": "Ops group",
          "type": "USERGROUP_DL"
        }
      ],
      "repeatFrequency": 5,
      "waitMins": 5
    },
    {
      "action": "INCIDENT",
      "incident": {
        "assignedUser": {
          "id": "USR0000000030",
          "loginName": "OpsAdmin"
        },
        "assigneeGroup": {
          "name": "Test Group",
          "uniqueId": "USRGRP-4189ae2e-bcf5-f686-26d0-8b6eabd91558"
        },
        "businessImpact": {
          "uniqueId": "SIMPACT-e8853b21-ebc5-dd1d-d9a3-7a7b121a5e0f"
        },
        "cc": "tester1@opsramp.com",
        "customFields": [
          {
            "id": "UDF0000000002",
            "name": "test_cutom_2",
            "value": "2"
          },
          {
            "id": "UDF0000000004",
            "name": "esc_custom_field_4",
            "value": "request custom field - text"
          }
        ],
        "priority": "Very Low",
        "toEmail": "tester2@opsramp.com",
        "urgency": {
          "uniqueId": "SURG-09358506-4af1-4d35-b902-cd3b14a00c10"
        }
      },
      "notifyIncident": "whenAlertStateChanged",
      "updateIncident": {
        "none": "true",
        "priorityRules": [
          {
            "businessImpact": {
              "uniqueId": "SIMPACT-e8853b21-ebc5-dd1d-d9a3-7a7b121a5e0f"
            },
            "key": "currentState.code",
            "operator": "Is",
            "priority": "High",
            "urgency": {
              "uniqueId": "SURG-09358506-4af1-4d35-b902-cd3b14a00c10"
            },
            "value": "Warning"
          }
        ],
        "withAlertState": "true"
      },
      "waitMins": 5
    }
  ],
  "filterCriteria": {
    "matchingType": "ANY",
    "rules": [
      {
        "key": "Alert  : Description",
        "operator": "CONTAINS",
        "value": "critical"
      },
      {
        "key": "Alert : Occurrence Frequency",
        "operator": "GREATERTHANOREQUALTO",
        "value": {
          "frequency": "2",
          "frequencyType": "hours",
          "occurrences": "5"
        }
      },
      {
        "key": "Resource : Resource Type",
        "operator": "MATCH",
        "value": "DEVICE"
      }
    ]
  },
  "name": "Create escalate alert policy API",
  "resources": [
    {
      "id": "bf3a10a2-92f1-4610-b3f4-174ed83db7b9",
      "type": "RESOURCE"
    },
    {
      "id": "DGP-0b165e70-7152-49f1-bfe3-ebe77409d5f2",
      "type": "DEVICEGROUP"
    },
    {
      "id": "SGP-11f1a6a8-acc8-411f-86c1-b693dd8e9817",
      "type": "SERVICEGROUP"
    },
    {
      "id": "7_AWS",
      "type": "LOCATION"
    },
    {
      "id": "client_7",
      "type": "CLIENT"
    }
  ]
}
{
  "description": "Test description",
  "escalationType": "MANUAL",
  "escalations": [
    {
      "recipients": [
        {
          "id": "ES-de9bfd9f-d8ee-430f-4bc0-e6e4645cdb47",
          "name": "Cloud roster",
          "type": "ROSTER"
        },
        {
          "id": "USR0000000028",
          "name": "AP_User",
          "type": "USER"
        },
        {
          "id": "USRGRP-9498fc95-67b7-3477-953f-1ec70bf0c61d",
          "name": "Cloud group",
          "type": "USERGROUP"
        }
      ]
    }
  ],
  "filterCriteria": {
    "matchingType": "ANY",
    "rules": [
      {
        "key": "Alert  : Description",
        "operator": "CONTAINS",
        "value": "critical"
      }
    ]
  },
  "name": "Create escalate alert policy API for NOC",
  "resources": [
    {
      "id": "bf3a10a2-92f1-4610-b3f4-174ed83db7b9",
      "type": "RESOURCE"
    },
    {
      "id": "DGP-0b165e70-7152-49f1-bfe3-ebe77409d5f2",
      "type": "DEVICEGROUP"
    },
    {
      "id": "SGP-11f1a6a8-acc8-411f-86c1-b693dd8e9817",
      "type": "SERVICEGROUP"
    },
    {
      "id": "7_AWS",
      "type": "LOCATION"
    },
    {
      "id": "client_7",
      "type": "CLIENT"
    }
  ]
}

Responses

OK

active
boolean

clientMatchingType
string

createdBy
object

createdBy.email
createdBy.firstName
createdBy.lastName
createdBy.loginName
createdDate
string

description
string

enabledMode
string

escalationType
string

escalations
array

escalations.action
escalations.incident
escalations.notifyIncident
escalations.priority
escalations.recipients
escalations.repeatFrequency
escalations.updateIncident
escalations.waitMins
filterCriteria
object

filterCriteria.matchingType
filterCriteria.rules
id
string

name
string

policyType
string

resources
array

resources.id
resources.name
resources.type
scope
object

scope.activated
scope.id
scope.name
scope.uniqueId
updatedBy
object

updatedBy.email
updatedBy.firstName
updatedBy.lastName
updatedBy.loginName
updatedDate
string

{
  "active": true,
  "clientMatchingType": "ALL",
  "createdBy": {
    "email": "opsuser@opsramp.com",
    "firstName": "Ops Admin",
    "loginName": "ops_admin_user"
  },
  "createdDate": "2017-05-15T10:35:51+0000",
  "description": "Test description",
  "enabledMode": "ON",
  "escalationType": "AUTOMATIC_UNTIL_ACKNOWLEDGED_CLOSED_SUPPRESSED",
  "escalations": [
    {
      "action": "NOTIFICATION",
      "notifyLimitCount": 2,
      "priority": "Low",
      "recipients": [
        {
          "id": "USR0000000028",
          "name": "AP_User",
          "type": "USER"
        },
        {
          "id": "USRGRP-9498fc95-67b7-3477-953f-1ec70bf0c61d",
          "name": "Cloud group",
          "type": "USERGROUP"
        },
        {
          "id": "ES-de9bfd9f-d8ee-430f-4bc0-e6e4645cdb47",
          "name": "Cloud roster",
          "type": "ROSTER"
        },
        {
          "id": "USRGRP-9498fc95-67b7-3477-953f-1ec70bf0c61d",
          "name": "Ops group",
          "type": "USERGROUP_DL"
        }
      ],
      "repeatFrequency": 5,
      "waitMins": 5
    },
    {
      "action": "INCIDENT",
      "incident": {
        "assignedUser": {
          "email": "opsuser@opsramp.com",
          "firstName": "Ops",
          "id": "USR0000000030",
          "lastName": "User",
          "loginName": "OpsAdmin",
          "mobileNumber": "9876543210",
          "phoneNumber": ""
        },
        "assigneeGroup": {
          "description": "",
          "id": 1,
          "name": "Test Group",
          "uniqueId": "USRGRP-4189ae2e-bcf5-f686-26d0-8b6eabd91558"
        },
        "businessImpact": {
          "description": "Impact level 2",
          "name": "Impact 2",
          "uniqueId": "SIMPACT-e8853b21-ebc5-dd1d-d9a3-7a7b121a5e0f"
        },
        "cc": "tester1@opsramp.com",
        "customFields": [
          {
            "classCode": "INCIDENT",
            "customField": true,
            "defaultValue": "",
            "description": "",
            "displayLabel": "Test Cutom",
            "editable": true,
            "fieldType": "TYPE_TEXT",
            "id": "UDF0000000002",
            "mandatory": false,
            "name": "test_cutom_2",
            "value": "2"
          },
          {
            "classCode": "INCIDENT",
            "customField": true,
            "defaultValue": "",
            "description": "",
            "displayLabel": "Esc custom field",
            "editable": true,
            "fieldType": "TYPE_TEXT",
            "id": "UDF0000000004",
            "mandatory": false,
            "name": "esc_custom_field_4",
            "value": "request custom field - text"
          }
        ],
        "priority": "Low",
        "status": "New",
        "toEmail": "tester2@opsramp.com",
        "urgency": {
          "description": "Urgency level 1",
          "name": "Urgency 1",
          "uniqueId": "SURG-09358506-4af1-4d35-b902-cd3b14a00c10"
        }
      },
      "notifyIncident": "whenAlertStateChanged",
      "updateIncident": {
        "none": true,
        "priorityRules": [
          {
            "businessImpact": {
              "description": "Test",
              "name": "Test Ops impact",
              "uniqueId": "SIMPACT-e8853b21-ebc5-dd1d-d9a3-7a7b121a5e0f"
            },
            "key": "currentState.code",
            "operator": "Is",
            "priority": "High",
            "urgency": {
              "description": "Test",
              "name": "Test Ops urgency",
              "uniqueId": "SURG-09358506-4af1-4d35-b902-cd3b14a00c10"
            },
            "value": "Warning"
          }
        ]
      },
      "waitMins": 5
    }
  ],
  "filterCriteria": {
    "matchingType": "ALL",
    "rules": [
      {
        "key": "Alert : Description",
        "operator": "CONTAINS",
        "value": "critical"
      },
      {
        "key": "Alert : Occurrence Frequency",
        "operator": "GREATERTHANOREQUALTO",
        "value": {
          "frequency": "2",
          "frequencyType": "hours",
          "occurrences": "5"
        }
      },
      {
        "key": "Resource : Resource Type",
        "operator": "MATCH",
        "value": "DEVICE"
      }
    ]
  },
  "id": "POLICY-e29f63f3-951a-4b41-a2a9-94835f6e9a42",
  "name": "Create escalate alert policy API",
  "policyType": "ESCALATION_POLICY",
  "resources": [
    {
      "id": "bf3a10a2-92f1-4610-b3f4-174ed83db7b9",
      "name": "LPT00001",
      "type": "RESOURCE"
    },
    {
      "id": "7_AWS",
      "name": "AWS",
      "type": "LOCATION"
    },
    {
      "id": "DGP-0b165e70-7152-49f1-bfe3-ebe77409d5f2",
      "name": "Test Group",
      "type": "DEVICEGROUP"
    },
    {
      "id": "SGP-11f1a6a8-acc8-411f-86c1-b693dd8e9817",
      "name": "Test SG",
      "type": "SERVICEGROUP"
    },
    {
      "id": "client_6",
      "name": "Ops Client",
      "type": "CLIENT"
    }
  ],
  "scope": {
    "activated": true,
    "id": 7,
    "name": "Netenrich  Client",
    "uniqueId": "client_7"
  },
  "updatedBy": {
    "email": "opsuser@opsramp.com",
    "firstName": "Ops Admin",
    "loginName": "ops_admin_user"
  },
  "updatedDate": "2017-05-15T10:35:51+0000"
}
{
  "active": true,
  "clientMatchingType": "ALL",
  "createdBy": {
    "email": "tester1@opsramp.com",
    "firstName": "Ops Admin",
    "loginName": "ops_admin_user"
  },
  "createdDate": "2017-05-15T10:35:51+0000",
  "description": "Test description",
  "enabledMode": "ON",
  "escalationType": "AUTOMATIC_UNTIL_ACKNOWLEDGED_CLOSED_SUPPRESSED_TICKETED",
  "escalations": [
    {
      "action": "NOTIFICATION",
      "notifyLimitCount": 2,
      "priority": "Low",
      "recipients": [
        {
          "id": "USR0000000028",
          "name": "AP_User",
          "type": "USER"
        },
        {
          "id": "USRGRP-9498fc95-67b7-3477-953f-1ec70bf0c61d",
          "name": "Cloud group",
          "type": "USERGROUP"
        },
        {
          "id": "ES-de9bfd9f-d8ee-430f-4bc0-e6e4645cdb47",
          "name": "Cloud roster",
          "type": "ROSTER"
        },
        {
          "id": "USRGRP-9498fc95-67b7-3477-953f-1ec70bf0c61d",
          "name": "Ops group",
          "type": "USERGROUP_DL"
        }
      ],
      "repeatFrequency": 5,
      "waitMins": 5
    },
    {
      "action": "INCIDENT",
      "incident": {
        "assignedUser": {
          "email": "opsuser@opsramp.com",
          "firstName": "Ops",
          "id": "USR0000000030",
          "lastName": "User",
          "loginName": "OpsAdmin",
          "mobileNumber": "9876543210",
          "phoneNumber": ""
        },
        "assigneeGroup": {
          "description": "",
          "id": 1,
          "name": "Test Group",
          "uniqueId": "USRGRP-4189ae2e-bcf5-f686-26d0-8b6eabd91558"
        },
        "businessImpact": {
          "description": "Impact level 2",
          "name": "Impact 2",
          "uniqueId": "SIMPACT-e8853b21-ebc5-dd1d-d9a3-7a7b121a5e0f"
        },
        "cc": "tester1@opsramp.com",
        "customFields": [
          {
            "classCode": "INCIDENT",
            "customField": true,
            "defaultValue": "",
            "description": "",
            "displayLabel": "Test Cutom",
            "editable": true,
            "fieldType": "TYPE_TEXT",
            "id": "UDF0000000002",
            "mandatory": false,
            "name": "test_cutom_2",
            "value": "2"
          },
          {
            "classCode": "INCIDENT",
            "customField": true,
            "defaultValue": "",
            "description": "",
            "displayLabel": "Esc custom field",
            "editable": true,
            "fieldType": "TYPE_TEXT",
            "id": "UDF0000000004",
            "mandatory": false,
            "name": "esc_custom_field_4",
            "value": "request custom field - text"
          }
        ],
        "priority": "Low",
        "status": "New",
        "toEmail": "tester2@opsramp.com",
        "urgency": {
          "description": "Urgency level 1",
          "name": "Urgency 1",
          "uniqueId": "SURG-09358506-4af1-4d35-b902-cd3b14a00c10"
        }
      },
      "notifyIncident": "whenAlertStateChanged",
      "updateIncident": {
        "none": true,
        "priorityRules": [
          {
            "businessImpact": {
              "description": "Test",
              "name": "Test Ops impact",
              "uniqueId": "SIMPACT-e8853b21-ebc5-dd1d-d9a3-7a7b121a5e0f"
            },
            "key": "currentState.code",
            "operator": "Is",
            "priority": "High",
            "urgency": {
              "description": "Test",
              "name": "Test Ops urgency",
              "uniqueId": "SURG-09358506-4af1-4d35-b902-cd3b14a00c10"
            },
            "value": "Warning"
          }
        ]
      },
      "waitMins": 5
    }
  ],
  "filterCriteria": {
    "matchingType": "ALL",
    "rules": [
      {
        "key": "Alert  : Description",
        "operator": "CONTAINS",
        "value": {
          "type": "critical"
        }
      },
      {
        "key": "Alert : Occurrence Frequency",
        "operator": "GREATERTHANOREQUALTO",
        "value": {
          "frequency": 2,
          "frequencyType": "hours",
          "occurrences": 5
        }
      },
      {
        "key": "Resource : Resource Type",
        "operator": "MATCH",
        "value": {
          "type": "DEVICE"
        }
      }
    ]
  },
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  "name": "Create escalate alert policy API",
  "policyType": "ESCALATION_POLICY",
  "resources": [
    {
      "id": "bf3a10a2-92f1-4610-b3f4-174ed83db7b9",
      "name": "LPT00001",
      "type": "RESOURCE"
    },
    {
      "id": "7_AWS",
      "name": "AWS",
      "type": "LOCATION"
    },
    {
      "id": "DGP-0b165e70-7152-49f1-bfe3-ebe77409d5f2",
      "name": "Test Group",
      "type": "DEVICEGROUP"
    },
    {
      "id": "SGP-11f1a6a8-acc8-411f-86c1-b693dd8e9817",
      "name": "Test SG",
      "type": "SERVICEGROUP"
    },
    {
      "id": "client_6",
      "name": "Ops Client",
      "type": "CLIENT"
    }
  ],
  "scope": {
    "activated": true,
    "id": 7,
    "name": "Netenrich  Client",
    "uniqueId": "client_7"
  },
  "updatedBy": {
    "email": "tester1@opsramp.com",
    "firstName": "Ops Admin",
    "loginName": "ops_admin_user"
  },
  "updatedDate": "2017-05-15T10:35:51+0000"
}
{
  "active": true,
  "clientMatchingType": "ALL",
  "createdBy": {
    "email": "opsuser@opsramp.com",
    "firstName": "Ops Admin",
    "loginName": "ops_admin_user"
  },
  "createdDate": "2017-05-15T11:10:32+0000",
  "description": "Test description",
  "enabledMode": "ON",
  "escalationType": "MANUAL",
  "escalations": [
    {
      "action": "NOTIFICATION",
      "recipients": [
        {
          "id": "USR0000000019",
          "name": "mani_partner",
          "type": "USER"
        },
        {
          "id": "USRGRP-9498fc95-67b7-3477-953f-1ec70bf0c61d",
          "name": "Cloud group",
          "type": "USERGROUP"
        },
        {
          "id": "ES-d16473ee-29de-1cf2-4983-86307733e34c",
          "name": "Test roster",
          "type": "ROSTER"
        }
      ]
    }
  ],
  "filterCriteria": {
    "matchingType": "ALL",
    "rules": [
      {
        "key": "Alert : Description",
        "operator": "CONTAINS",
        "value": "critical"
      }
    ]
  },
  "id": "POLICY-a204aea2-f943-46cb-86fa-86197e796f70",
  "name": "Create escalate alert policy API for NOC123",
  "policyType": "ESCALATION_POLICY",
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      "id": "bf3a10a2-92f1-4610-b3f4-174ed83db7b9",
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    },
    {
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      "name": "AWS",
      "type": "LOCATION"
    },
    {
      "id": "DGP-0b165e70-7152-49f1-bfe3-ebe77409d5f2",
      "name": "Test Group",
      "type": "DEVICEGROUP"
    },
    {
      "id": "SGP-11f1a6a8-acc8-411f-86c1-b693dd8e9817",
      "name": "Test SG",
      "type": "SERVICEGROUP"
    },
    {
      "id": "client_6",
      "name": "Ops Client",
      "type": "CLIENT"
    }
  ],
  "scope": {
    "activated": true,
    "id": 5,
    "name": "Ops Partner",
    "uniqueId": "msp_5"
  },
  "updatedBy": {
    "email": "opsuser@opsramp.com",
    "firstName": "Ops Admin",
    "loginName": "ops_admin_user"
  },
  "updatedDate": "2017-05-15T11:10:32+0000"
}