Endpoint
/api/v2//tenants/{tenantId}/integrations/events/placeHolders/{entityType}
Path Parameters
tenantId
string

entityType
string

Responses

OK

descendingOrder
boolean

nextPage
boolean

pageNo
integer

pageSize
integer

results
array

results.description
results.name
results.value
totalPages
integer

totalResults
integer

{
  "descendingOrder": false,
  "nextPage": false,
  "pageNo": 1,
  "pageSize": 100,
  "previousPageNo": 0,
  "results": [
    {
      "description": "Access URL of the incident",
      "name": "Access URL",
      "value": "$utils.ticketAccessURL($incident.id,$incident.client.id,$incident.msp.id,$incident.serviceProviderId)"
    },
    {
      "description": "Alert id(s) of the incident incase incident is created from alert",
      "name": "Alert ID(s)",
      "value": "$incident.alertList"
    },
    {
      "description": "Source of the alert in case the incident is created from alert",
      "name": "Alert source",
      "value": "$incident.tagValues.alertSource"
    },
    {
      "description": "Assigned device id(s) of the incident",
      "name": "Assigned device id(s)",
      "value": "$incident.deviceIds"
    },
    {
      "description": "Name(s) of the incident",
      "name": "Assigned Name(s)",
      "value": "$incident.deviceList"
    },
    {
      "description": "Assigned device(s) location of the incident",
      "name": "Assigned device(s) location",
      "value": "$incident.deviceLocation"
    },
    {
      "description": "Assigned user to the incident",
      "name": "Assigned user",
      "value": "$incident.assignedTo.fullName"
    },
    {
      "description": "Assignee Group name of the Incident",
      "name": "Assignee group name",
      "value": "$incident.assigneeGroup.name"
    },
    {
      "description": "Associated changeRequest ID of the incident",
      "name": "Associated change request ID",
      "value": "$incident.changeRequest.id"
    },
    {
      "description": "Associated parent incident ID of the incident",
      "name": "Associated incident ID",
      "value": "$incident.parentTicket.id"
    },
    {
      "description": "Associated problem ID of the incident",
      "name": "Associated problem ID",
      "value": "$incident.problem.id"
    },
    {
      "description": "Attached file content in base64 binary data",
      "name": "Attachment base64 binary",
      "value": "$utils.attachmentData($resource)"
    },
    {
      "description": "Attached file name of incident",
      "name": "Attachment file name",
      "value": "$utils.attachmentFileName($resource)"
    },
    {
      "description": "Attached file type of incident",
      "name": "Attachment type",
      "value": "$utils.attachmentFileType($resource)"
    },
    {
      "description": "Category of the Incident",
      "name": "Category",
      "value": "$incident.entityCategory.categoryName"
    },
    {
      "description": "Client name of the incident",
      "name": "Client name",
      "value": "$incident.client.name"
    },
    {
      "description": "Client UniqueId of the Incident",
      "name": "Client unique ID",
      "value": "$incident.client.uniqueId"
    },
    {
      "description": "Comment of the Incident",
      "name": "Comment",
      "value": "$incident.response"
    },
    {
      "description": "Created date of the Incident",
      "name": "Created date",
      "value": "$utils.convertDate($incident.createdDate,'yyyy-MM-dd'T'HH:mm:ssZ')"
    },
    {
      "description": "Description of the incident",
      "name": "Descritpion",
      "value": "$incident.impact"
    },
    {
      "description": "Due date of the Incident",
      "name": "Due date",
      "value": "$utils.convertDate($incident.dueDate,'yyyy-MM-dd'T'HH:mm:ssZ')"
    },
    {
      "description": "Integrated third-party ticket ID",
      "name": "External ticket ID",
      "value": "$utils.extEntityId($incident.id,$installedAppId,$entity)"
    },
    {
      "description": "ID of the incident",
      "name": "Incident ID",
      "value": "$incident.uniqueId"
    },
    {
      "description": "Latest comment description",
      "name": "Latest comment description",
      "value": "$incident.latestResponse.description"
    },
    {
      "description": "Response Subject of the Incident",
      "name": "Latest comment subject",
      "value": "$incident.latestResponse.subject"
    },
    {
      "description": "Response visibleToCustomer of the Incident",
      "name": "Latest comment visible to customer",
      "value": "$incident.latestResponse.visibleToCustomer"
    },
    {
      "description": "User who added latest response to incident",
      "name": "Latest comments added by",
      "value": "$incident.latestResponse.creator.name"
    },
    {
      "description": "Partner name of the incident",
      "name": "Partner name",
      "value": "$incident.msp.name"
    },
    {
      "description": "Partner UniqueId of the Incident",
      "name": "Partner unique ID",
      "value": "$incident.msp.uniqueId"
    },
    {
      "description": "Priority of the incident",
      "name": "Priority",
      "value": "$incident.priority.name"
    },
    {
      "description": "User who updated priority of the incident",
      "name": "Priority updated by",
      "value": "$incident.priorityUpdatedBy.name"
    },
    {
      "description": "psaTicketId of the Incident",
      "name": "PSA Ticket ID",
      "value": "$incident.psaTicketId"
    },
    {
      "description": "Corresponding reason to change incident status",
      "name": "Reason to change status",
      "value": "$incident.reason.name"
    },
    {
      "description": "User who has created the incident",
      "name": "Reported user name",
      "value": "$incident.requester.name"
    },
    {
      "description": "Resolution summary of the Incident",
      "name": "Resolution summary",
      "value": "$incident.notes"
    },
    {
      "description": "From which source the incident was created (e.g, Alert or API, etc..)",
      "name": "Source entity",
      "value": "$incident.sourceEntityType.name"
    },
    {
      "description": "ID of the source from which incident was created(e.g, Alert ID)",
      "name": "Source entity ID",
      "value": "$incident.sourceEntityTypeId"
    },
    {
      "description": "From which policy the incident was created (e.g, Autoincident, etc..) if any",
      "name": "Source policy",
      "value": "$incident.sourcePolicyType.name"
    },
    {
      "description": "ID of the policy from which incident was created(e.g, Autoincident policy ID)",
      "name": "Source policy ID",
      "value": "$incident.sourcePolicyTypeId"
    },
    {
      "description": "Status of the incident",
      "name": "Status",
      "value": "$incident.status.name"
    },
    {
      "description": "User who updated the status of the incident",
      "name": "Status updated by",
      "value": "$incident.statusUpdatedBy.name"
    },
    {
      "description": "Sub Category of the Incident",
      "name": "Sub category",
      "value": "$incident.subCategory.categoryName"
    },
    {
      "description": "Subject of the incident",
      "name": "Subject",
      "value": "$incident.subject"
    },
    {
      "description": "Suspend end date of the Incident",
      "name": "Suspend end date",
      "value": "$utils.convertDate($incident.suspendEndDate,'yyyy-MM-dd'T'HH:mm:ssZ')"
    },
    {
      "description": "Ticket response external id",
      "name": "TicketResponseId",
      "value": "$incident.latestResponse.extTicketResponseId"
    }
  ],
  "totalPages": 1,
  "totalResults": 45
}