Manage installed integration

/api/v2/tenants/{tenantId}/integrations/installed/{installedIntgId}

Uninstalls an installed integration.

Path Parameters

tenantId
string

installedIntgId
string

Request Parameters
Examples

uninstallReason
string

The reason for uninstalling the integration.

/api/v2/tenants/{tenantId}/integrations/installed/{installedIntgId}

Gets installed integration details.

Path Parameters

tenantId
string

installedIntgId
string

Schema
Example Response

alertSource
object

Source of alert. Applicable only when installing category is Monitoring. Default Alert Source is taken as Custom.

Child Parameters

alertSource.displayName
alertSource.id
alertSource.name
alertSource.techUid

category
string

Category describes the behavior of custom integration. Applicable only for Custom Integration installation. Example: If monitoring is selected as category, the integration will work as monitoring integration.

description
string

direction
string

Direction of the installation. Applicable only when installing category is Collaboration. The default direction is taken as Inbound-Outbound.

displayName
string

Name used to identify the integration.

emailAddress
string

emailProps
array

Child Parameters

emailProps.identifier: Unique value of a set.Email data identifies the set with this identifier and parses with the respective parsing conditions.
emailProps.identifierSource: Source for considering the unique value. Supported Values: EMAIL_SUBJECT, EMAIL_CONTENT, DEFAULT_VALUE.
emailProps.name: Name of parsing conditions set.
emailProps.properties

id
string

inboundConfig
object

Child Parameters

inboundConfig .authentication
inboundConfig .mapAttributes

installedBy
string

installedTime
time

integration
object

Child Parameters

integration.id
integration.multipleInstallations
integration.name

outboundConfig
object

Child Parameters

outboundConfig .baseNotifier: The fields are required unless specific to an `authType`.
outboundConfig .mapAttributes

parentIntg
object

Child Parameters

parentIntg.id

status
string

ticketType
string

OpsRamp supports the following ticket types:

{
  "id": "INTG-30afec31-9c37-4784-a6de-051997a5715e",
  "inboundConfig": {
    "authentication": {
      "authType": "WEBHOOK",
      "token": "w6bbEcYKnqggCkzPgBg745YXPKs3DuWb"
    },
    "mapAttributes": [
      {
        "attrName": "serviceRequest.status.name",
        "attrValues": [
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "In Progress"
          },
          {
            "attrValue": "Closed",
            "thirdPartyAttrValue": "Completed"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Status",
        "thirdPartyAttrName": "Status",
        "thirdPartyEntityType": "SRQ"
      },
      {
        "attrName": "incident.status.name",
        "attrValues": [
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "In Progress"
          },
          {
            "attrValue": "Closed",
            "thirdPartyAttrValue": "Completed"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Status",
        "thirdPartyAttrName": "Status",
        "thirdPartyEntityType": "TICKET"
      },
      {
        "attrName": "incident.priority.name",
        "attrValues": [
          {
            "attrValue": "High",
            "thirdPartyAttrValue": "Max"
          },
          {
            "attrValue": "Low",
            "thirdPartyAttrValue": "min"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Priority",
        "thirdPartyAttrName": "severity",
        "thirdPartyEntityType": "TICKET"
      },
      {
        "attrName": "serviceRequest.priority.name",
        "attrValues": [
          {
            "attrValue": "High",
            "thirdPartyAttrValue": "Max"
          },
          {
            "attrValue": "Low",
            "thirdPartyAttrValue": "min"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Priority",
        "thirdPartyAttrName": "severity",
        "thirdPartyEntityType": "SRQ"
      }
    ]
  },
  "integration": {
    "id": "JIRA",
    "name": "JIRA"
  },
  "outboundConfig": {
    "mapAttributes": [
      {
        "attrName": "incident.status.name",
        "attrValues": [
          {
            "attrValue": "Closed",
            "thirdPartyAttrValue": "close"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Status",
        "thirdPartyAttrName": "state",
        "thirdPartyEntityType": "ticket"
      },
      {
        "attrName": "incident.priority.name",
        "attrValues": [
          {
            "attrValue": "Very Low",
            "thirdPartyAttrValue": "low"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Priority",
        "thirdPartyAttrName": "priority",
        "thirdPartyEntityType": "ticket"
      }
    ]
  }
}

{
  "id": "INTG-d13fcb67-d8a9-4283-9bd1-e9fb162e219c",
  "integration": {
    "id": "OKTA",
    "name": "Okta"
  },
  "singleSignOnAuthentication": {
    "issuerUrl": "https://localhost.com",
    "logoutUrl": "https://localhost.com",
    "redirectionUrl": "https://localhost.com",
    "type": "Okta"
  }
}

{
  "displayName": "testIntg",
  "id": "INTG-4d3042af-af4e-4fa0-9629-b23ab6d745da",
  "integration": {
    "id": "OTHER",
    "name": "Other"
  },
  "singleSignOnAuthentication": {
    "issuerUrl": "https://localhost.com",
    "logoutUrl": "https://localhost.com",
    "redirectionUrl": "https://localhost.com",
    "type": "Other"
  }
}

/api/v2/tenants/{tenantId}/integrations/installed/{installedIntgId}

Path Parameters

tenantId
string

alertSource
object

Source of alert. Applicable only when installing category is Monitoring. Default Alert Source is taken as Custom.

Child Parameters

alertSource.displayName
alertSource.id
alertSource.name
alertSource.techUid

category
string

description
string

direction
string

Direction of the installation. Applicable only when installing category is Collaboration. The default direction is taken as Inbound-Outbound.

displayName
string

Name used to identify the integration.

emailAddress
string

emailProps
array

Child Parameters

emailProps.identifier: Unique value of a set.Email data identifies the set with this identifier and parses with the respective parsing conditions.
emailProps.identifierSource: Source for considering the unique value. Supported Values: EMAIL_SUBJECT, EMAIL_CONTENT, DEFAULT_VALUE.
emailProps.name: Name of parsing conditions set.
emailProps.properties

id
string

inboundConfig
object

Child Parameters

inboundConfig .authentication
inboundConfig .mapAttributes

installedBy
string

installedTime
time

integration
object

Child Parameters

integration.id
integration.multipleInstallations
integration.name

outboundConfig
object

Child Parameters

outboundConfig .baseNotifier: The fields are required unless specific to an `authType`.
outboundConfig .mapAttributes

parentIntg
object

Child Parameters

parentIntg.id

status
string

ticketType
string

OpsRamp supports the following ticket types:

{
  "displayName": "Custom Integration",
  "inboundConfig": {
    "authentication": {
      "authType": "OAUTH2",
      "role": {
        "uniqueId": "ROLE-4718b729-50cc-6634-42c4-ecd09558389d"
      }
    }
  }
}

{
  "displayName": "Custom Integration",
  "inboundConfig": {
    "authentication": {
      "authType": "WEBHOOK"
    }
  }
}

{
  "inboundConfig": {
    "authentication": {
      "authType": "WEBHOOK"
    },
    "mapAttributes": [
      {
        "attrValues": [
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "In Progress"
          },
          {
            "attrValue": "Closed",
            "thirdPartyAttrValue": "Completed"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Status",
        "thirdPartyAttrName": "Status",
        "thirdPartyEntityType": "REQUEST"
      },
      {
        "attrValues": [
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "In Progress"
          },
          {
            "attrValue": "Closed",
            "thirdPartyAttrValue": "Completed"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Status",
        "thirdPartyAttrName": "Status",
        "thirdPartyEntityType": "TICKET"
      },
      {
        "attrValues": [
          {
            "attrValue": "High",
            "thirdPartyAttrValue": "Maximum"
          },
          {
            "attrValue": "Low",
            "thirdPartyAttrValue": "Minimum"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Priority",
        "thirdPartyAttrName": "severity",
        "thirdPartyEntityType": "TICKET"
      },
      {
        "attrValues": [
          {
            "attrValue": "High",
            "thirdPartyAttrValue": "Maximum"
          },
          {
            "attrValue": "Low",
            "thirdPartyAttrValue": "Minimum"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Priority",
        "thirdPartyAttrName": "Severity",
        "thirdPartyEntityType": "REQUEST"
      }
    ]
  },
  "outboundConfig": {
    "baseNotifier": {
      "accessTokenURI": "www.token.com/cred",
      "apiKey": "6h67PAAFscVPMwhQZFcshpcqN5b6pyU9",
      "apiSecret": "***************************",
      "authType": "OAUTH2",
      "baseURI": "www.google.com",
      "grantType": "PASSWORD",
      "password": "*************",
      "type": "REST_API",
      "userName": "testUser"
    },
    "mapAttributes": [
      {
        "attrValues": [
          {
            "attrValue": "Ok",
            "thirdPartyAttrValue": "Good"
          },
          {
            "attrValue": "Critical",
            "thirdPartyAttrValue": "Bad"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Status",
        "thirdPartyAttrName": "Status",
        "thirdPartyEntityType": "Ticket"
      }
    ]
  }
}

{
  "inboundConfig": {
    "authentication": {
      "authType": "WEBHOOK"
    },
    "mapAttributes": [
      {
        "attrValues": [
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "In Progress"
          },
          {
            "attrValue": "Closed",
            "thirdPartyAttrValue": "Completed"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Status",
        "thirdPartyAttrName": "Status",
        "thirdPartyEntityType": "SRQ"
      },
      {
        "attrValues": [
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "In Progress"
          },
          {
            "attrValue": "Closed",
            "thirdPartyAttrValue": "Completed"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Status",
        "thirdPartyAttrName": "Status",
        "thirdPartyEntityType": "TICKET"
      },
      {
        "attrValues": [
          {
            "attrValue": "High",
            "thirdPartyAttrValue": "Max"
          },
          {
            "attrValue": "Low",
            "thirdPartyAttrValue": "min"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Priority",
        "thirdPartyAttrName": "severity",
        "thirdPartyEntityType": "TICKET"
      },
      {
        "attrValues": [
          {
            "attrValue": "High",
            "thirdPartyAttrValue": "Max"
          },
          {
            "attrValue": "Low",
            "thirdPartyAttrValue": "min"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Priority",
        "thirdPartyAttrName": "severity",
        "thirdPartyEntityType": "SRQ"
      }
    ]
  }
}

{
  "inboundConfig": {
    "authentication": {
      "authType": "WEBHOOK"
    },
    "mapAttributes": [
      {
        "attrValues": [
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "In Progress"
          },
          {
            "attrValue": "Closed",
            "thirdPartyAttrValue": "Completed"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Status",
        "thirdPartyAttrName": "Status",
        "thirdPartyEntityType": "SRQ"
      },
      {
        "attrValues": [
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "In Progress"
          },
          {
            "attrValue": "Closed",
            "thirdPartyAttrValue": "Completed"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Status",
        "thirdPartyAttrName": "Status",
        "thirdPartyEntityType": "TICKET"
      },
      {
        "attrValues": [
          {
            "attrValue": "High",
            "thirdPartyAttrValue": "Max"
          },
          {
            "attrValue": "Low",
            "thirdPartyAttrValue": "min"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Priority",
        "thirdPartyAttrName": "severity",
        "thirdPartyEntityType": "TICKET"
      },
      {
        "attrValues": [
          {
            "attrValue": "High",
            "thirdPartyAttrValue": "Max"
          },
          {
            "attrValue": "Low",
            "thirdPartyAttrValue": "min"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Priority",
        "thirdPartyAttrName": "severity",
        "thirdPartyEntityType": "SRQ"
      }
    ]
  },
  "outboundConfig": {
    "baseNotifier": {
      "accessTokenURL": "www.token.com/cred",
      "apiKey": "6h67PAAFscVPMwhQZFcshpcqN5b6pyU9",
      "apiSecret": "asdfgnasinfpaiwerpfawpeojporwjaeprfwpejprwje",
      "authType": "OAUTH2",
      "baseURI": "www.google.com",
      "grantType": "PASSWORD",
      "password": "pk",
      "type": "REST_API",
      "userName": "testUser"
    },
    "mapAttributes": [
      {
        "attrValues": [
          {
            "attrValue": "Ok",
            "thirdPartyAttrValue": "good"
          },
          {
            "attrValue": "Critical",
            "thirdPartyAttrValue": "bad"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Status",
        "thirdPartyAttrName": "stats",
        "thirdPartyEntityType": "Ticket"
      }
    ]
  }
}

{
  "outboundConfig": {
    "baseNotifier": {
      "authType": "JWT",
      "baseURI": "https://us1-smax.saas.microfocus.com",
      "password": "Test",
      "resourceAuthHeaders": [
        {
          "key": "accept",
          "value": "$jwtToken"
        }
      ],
      "tokenHeaders": [
        {
          "key": "Authorization",
          "value": "Basic Base64EncodedCredentials"
        },
        {
          "key": "accept",
          "value": "application/json"
        },
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "tokenPayload": {
        "rest": ""
      },
      "tokenURL": "https://us1-smax.saas.microfocus.com/auth/authentication-endpoint/authenticate/login",
      "tokensPath": [
        {
          "key": "jwtToken",
          "value": "rest_access.access_key"
        }
      ],
      "type": "REST_API",
      "userName": "test"
    },
    "mapAttributes": [
      {
        "attrValues": [
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "good"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Status",
        "thirdPartyAttrName": "stats",
        "thirdPartyEntityType": "Ticket"
      }
    ]
  }
}

{
  "singleSignOnAuthentication": {
    "certificate": "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",
    "issuerUrl": "https://localhost.com/modify",
    "logoutUrl": "https://localhost.com/change",
    "redirectionUrl": "https://localhost.com/update"
  }
}

{
  "outboundConfig": {
    "baseNotifier": {
      "accessTokenURI": "www.token.com/cred",
      "apiKey": "6h67PAAFscVPMwhQZFcshpcqN5b6pyU9",
      "apiSecret": "asdfgnasinfpaiwerpfawpeojporwjaeprfwpejprwje",
      "authType": "OAUTH2",
      "baseURI": "www.google.com",
      "grantType": "PASSWORD",
      "password": "pk",
      "type": "REST_API",
      "userName": "testUser"
    },
    "mapAttributes": [
      {
        "attrValues": [
          {
            "attrValue": "Ok",
            "thirdPartyAttrValue": "good"
          },
          {
            "attrValue": "Critical",
            "thirdPartyAttrValue": "bad"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Status",
        "thirdPartyAttrName": "stats",
        "thirdPartyEntityType": "Ticket"
      }
    ]
  }
}

Schema
Example Response

alertSource
object

Source of alert. Applicable only when installing category is Monitoring. Default Alert Source is taken as Custom.

Child Parameters

alertSource.displayName
alertSource.id
alertSource.name
alertSource.techUid

category
string

description
string

direction
string

Direction of the installation. Applicable only when installing category is Collaboration. The default direction is taken as Inbound-Outbound.

displayName
string

Name used to identify the integration.

emailAddress
string

emailProps
array

Child Parameters

emailProps.identifier: Unique value of a set.Email data identifies the set with this identifier and parses with the respective parsing conditions.
emailProps.identifierSource: Source for considering the unique value. Supported Values: EMAIL_SUBJECT, EMAIL_CONTENT, DEFAULT_VALUE.
emailProps.name: Name of parsing conditions set.
emailProps.properties

id
string

inboundConfig
object

Child Parameters

inboundConfig .authentication
inboundConfig .mapAttributes

installedBy
string

installedTime
time

integration
object

Child Parameters

integration.id
integration.multipleInstallations
integration.name

outboundConfig
object

Child Parameters

outboundConfig .baseNotifier: The fields are required unless specific to an `authType`.
outboundConfig .mapAttributes

parentIntg
object

Child Parameters

parentIntg.id

status
string

ticketType
string

OpsRamp supports the following ticket types:

{
  "id": "INTG-9c584c86-4ba9-4006-9ee2-c41a07b7c761",
  "inboundConfig": {
    "authentication": {
      "authType": "WEBHOOK",
      "token": "YTxSGJdfkkfE3m7WaE8jYkwmsYjNU3VU"
    },
    "mapAttributes": [
      {
        "attrName": "ServiceRequest.status.name",
        "attrValues": [
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "In Progress"
          },
          {
            "attrValue": "Closed",
            "thirdPartyAttrValue": "Completed"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Status",
        "thirdPartyAttrName": "Status",
        "thirdPartyEntityType": "REQUEST"
      },
      {
        "attrName": "incident.status.name",
        "attrValues": [
          {
            "attrValue": "Ok",
            "thirdPartyAttrValue": "Good"
          },
          {
            "attrValue": "Critical",
            "thirdPartyAttrValue": "Bad"
          },
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "In Progress"
          },
          {
            "attrValue": "Closed",
            "thirdPartyAttrValue": "Completed"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Status",
        "thirdPartyAttrName": "Status",
        "thirdPartyEntityType": "Ticket"
      },
      {
        "attrName": "incident.priority.name",
        "attrValues": [
          {
            "attrValue": "High",
            "thirdPartyAttrValue": "Maximum"
          },
          {
            "attrValue": "Low",
            "thirdPartyAttrValue": "Minimum"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Priority",
        "thirdPartyAttrName": "Severity",
        "thirdPartyEntityType": "TICKET"
      },
      {
        "attrName": "serviceRequest.priority.name",
        "attrValues": [
          {
            "attrValue": "High",
            "thirdPartyAttrValue": "Maximum"
          },
          {
            "attrValue": "Low",
            "thirdPartyAttrValue": "Minimum"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Priority",
        "thirdPartyAttrName": "Severity",
        "thirdPartyEntityType": "REQUEST"
      }
    ]
  },
  "integration": {
    "id": "CASERVICEDESK",
    "name": "Service Desk"
  },
  "outboundConfig": {
    "baseNotifier": {
      "accessTokenURI": "www.token.com/cred",
      "apiKey": "6h67PAAFscVPMwhQZFcshpcqN5b6pyU9",
      "authType": "OAUTH2",
      "baseURI": "www.google.com",
      "grantType": "PASSWORD",
      "userName": "testUser"
    },
    "mapAttributes": [
      {
        "attrName": "incident.status.name",
        "attrValues": [
          {
            "attrValue": "Ok",
            "thirdPartyAttrValue": "Good"
          },
          {
            "attrValue": "Critical",
            "thirdPartyAttrValue": "Bad"
          },
          {
            "attrValue": "Ok",
            "thirdPartyAttrValue": "Good"
          },
          {
            "attrValue": "Critical",
            "thirdPartyAttrValue": "Bad"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Status",
        "thirdPartyAttrName": "stats",
        "thirdPartyEntityType": "Ticket"
      }
    ]
  }
}

{
  "displayName": "Custom Integration",
  "id": "INTG-58431d1c-1bdc-4a68-a49f-34435ead1d14",
  "inboundConfig": {
    "authentication": {
      "authType": "OAUTH2",
      "role": {
        "name": "Customer",
        "uniqueId": "ROLE-4718b729-50cc-6634-42c4-ecd09558389d"
      },
      "token": "7VttjkVtm7qk6AwaRpED4Uh4jdAFpaVb"
    }
  },
  "integration": {
    "id": "CUSTOM",
    "name": "Custom"
  }
}

{
  "id": "INTG-9c584c86-4ba9-4006-9ee2-c41a07b7c761",
  "inboundConfig": {
    "authentication": {
      "authType": "WEBHOOK",
      "token": "YTxSGJdfkkfE3m7WaE8jYkwmsYjNU3VU"
    }
  },
  "integration": {
    "id": "CASERVICEDESK",
    "name": "Service Desk"
  }
}

{
  "id": "INTG-9c584c86-4ba9-4006-9ee2-c41a07b7c761",
  "inboundConfig": {
    "authentication": {
      "authType": "WEBHOOK",
      "token": "YTxSGJdfkkfE3m7WaE8jYkwmsYjNU3VU"
    },
    "mapAttributes": [
      {
        "attrName": "serviceRequest.status.name",
        "attrValues": [
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "In Progress"
          },
          {
            "attrValue": "Closed",
            "thirdPartyAttrValue": "Completed"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Status",
        "thirdPartyAttrName": "Status",
        "thirdPartyEntityType": "SRQ"
      },
      {
        "attrName": "incident.status.name",
        "attrValues": [
          {
            "attrValue": "Ok",
            "thirdPartyAttrValue": "good"
          },
          {
            "attrValue": "Critical",
            "thirdPartyAttrValue": "bad"
          },
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "In Progress"
          },
          {
            "attrValue": "Closed",
            "thirdPartyAttrValue": "Completed"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Status",
        "thirdPartyAttrName": "stats",
        "thirdPartyEntityType": "Ticket"
      },
      {
        "attrName": "incident.priority.name",
        "attrValues": [
          {
            "attrValue": "High",
            "thirdPartyAttrValue": "Max"
          },
          {
            "attrValue": "Low",
            "thirdPartyAttrValue": "min"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Priority",
        "thirdPartyAttrName": "severity",
        "thirdPartyEntityType": "TICKET"
      },
      {
        "attrName": "serviceRequest.priority.name",
        "attrValues": [
          {
            "attrValue": "High",
            "thirdPartyAttrValue": "Max"
          },
          {
            "attrValue": "Low",
            "thirdPartyAttrValue": "min"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Priority",
        "thirdPartyAttrName": "severity",
        "thirdPartyEntityType": "SRQ"
      }
    ]
  },
  "integration": {
    "id": "CASERVICEDESK",
    "name": "Service Desk"
  }
}

{
  "id": "INTG-9c584c86-4ba9-4006-9ee2-c41a07b7c761",
  "inboundConfig": {
    "authentication": {
      "authType": "WEBHOOK",
      "token": "YTxSGJdfkkfE3m7WaE8jYkwmsYjNU3VU"
    },
    "mapAttributes": [
      {
        "attrName": "serviceRequest.status.name",
        "attrValues": [
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "In Progress"
          },
          {
            "attrValue": "Closed",
            "thirdPartyAttrValue": "Completed"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Status",
        "thirdPartyAttrName": "Status",
        "thirdPartyEntityType": "SRQ"
      },
      {
        "attrName": "incident.status.name",
        "attrValues": [
          {
            "attrValue": "Ok",
            "thirdPartyAttrValue": "good"
          },
          {
            "attrValue": "Critical",
            "thirdPartyAttrValue": "bad"
          },
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "In Progress"
          },
          {
            "attrValue": "Closed",
            "thirdPartyAttrValue": "Completed"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Status",
        "thirdPartyAttrName": "stats",
        "thirdPartyEntityType": "Ticket"
      },
      {
        "attrName": "incident.priority.name",
        "attrValues": [
          {
            "attrValue": "High",
            "thirdPartyAttrValue": "Max"
          },
          {
            "attrValue": "Low",
            "thirdPartyAttrValue": "min"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Priority",
        "thirdPartyAttrName": "severity",
        "thirdPartyEntityType": "TICKET"
      },
      {
        "attrName": "serviceRequest.priority.name",
        "attrValues": [
          {
            "attrValue": "High",
            "thirdPartyAttrValue": "Max"
          },
          {
            "attrValue": "Low",
            "thirdPartyAttrValue": "min"
          }
        ],
        "entityType": "SERVICEREQUEST",
        "name": "Priority",
        "thirdPartyAttrName": "severity",
        "thirdPartyEntityType": "SRQ"
      }
    ]
  },
  "integration": {
    "id": "CASERVICEDESK",
    "name": "Service Desk"
  },
  "outboundConfig": {
    "baseNotifier": {
      "accessTokenURL": "www.token.com/cred",
      "apiKey": "6h67PAAFscVPMwhQZFcshpcqN5b6pyU9",
      "authType": "OAUTH2",
      "baseURI": "www.google.com",
      "grantType": "PASSWORD",
      "userName": "testUser"
    },
    "mapAttributes": [
      {
        "attrName": "incident.status.name",
        "attrValues": [
          {
            "attrValue": "Ok",
            "thirdPartyAttrValue": "good"
          },
          {
            "attrValue": "Critical",
            "thirdPartyAttrValue": "bad"
          },
          {
            "attrValue": "Ok",
            "thirdPartyAttrValue": "good"
          },
          {
            "attrValue": "Critical",
            "thirdPartyAttrValue": "bad"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Status",
        "thirdPartyAttrName": "stats",
        "thirdPartyEntityType": "Ticket"
      }
    ]
  }
}

{
  "category": "Custom",
  "displayName": "AsPI Tnmesting",
  "id": "INTG-3f62e5c1-643b-41e3-a836-11c616e6f5df",
  "integration": {
    "id": "CUSTOM",
    "name": "Custom"
  },
  "outboundConfig": {
    "baseNotifier": {
      "authType": "JWT",
      "baseURI": "https://us1-smax.saas.microfocus.com",
      "userName": "test"
    },
    "mapAttributes": [
      {
        "attrName": "incident.status.name",
        "attrValues": [
          {
            "attrValue": "Open",
            "thirdPartyAttrValue": "good"
          }
        ],
        "entityType": "INCIDENT",
        "mode": "OUTBOUND",
        "name": "Status",
        "thirdPartyAttrName": "stats",
        "thirdPartyEntityType": "Ticket"
      }
    ]
  }
}

{
  "id": "INTG-d13fcb67-d8a9-4283-9bd1-e9fb162e219c",
  "integration": {
    "id": "OKTA",
    "name": "Okta"
  },
  "singleSignOnAuthentication": {
    "issuerUrl": "https://localhost.com/modify",
    "logoutUrl": "https://localhost.com/change",
    "redirectionUrl": "https://localhost.com/update",
    "type": "Okta"
  }
}

{
  "id": "INTG-9c584c86-4ba9-4006-9ee2-c41a07b7c761",
  "integration": {
    "id": "CASERVICEDESK",
    "name": "Service Desk"
  },
  "outboundConfig": {
    "baseNotifier": {
      "accessTokenURL": "www.token.com/cred",
      "apiKey": "6h67PAAFscVPMwhQZFcshpcqN5b6pyU9",
      "authType": "OAUTH2",
      "baseURI": "www.google.com",
      "grantType": "PASSWORD",
      "userName": "testUser"
    },
    "mapAttributes": [
      {
        "attrName": "incident.status.name",
        "attrValues": [
          {
            "attrValue": "Ok",
            "thirdPartyAttrValue": "good"
          },
          {
            "attrValue": "Critical",
            "thirdPartyAttrValue": "bad"
          },
          {
            "attrValue": "Ok",
            "thirdPartyAttrValue": "good"
          },
          {
            "attrValue": "Critical",
            "thirdPartyAttrValue": "bad"
          }
        ],
        "entityType": "INCIDENT",
        "name": "Status",
        "thirdPartyAttrName": "stats",
        "thirdPartyEntityType": "Ticket"
      }
    ]
  }
}

Endpoint

Path Parameters

tenantIdstring

installedIntgIdstring

uninstallReasonstring

Responses

Endpoint

Path Parameters

tenantIdstring

installedIntgIdstring

Responses

alertSourceobject

categorystring

descriptionstring

directionstring

displayNamestring

emailAddressstring

emailPropsarray

idstring

inboundConfigobject

installedBystring

installedTimetime

integrationobject

outboundConfigobject

parentIntgobject

statusstring

ticketTypestring

Endpoint

Path Parameters

tenantIdstring

installedIntgIdstring

alertSourceobject

categorystring

descriptionstring

directionstring

displayNamestring

emailAddressstring

emailPropsarray

idstring

inboundConfigobject

installedBystring

installedTimetime

integrationobject

outboundConfigobject

parentIntgobject

statusstring

ticketTypestring

Responses

alertSourceobject

categorystring

descriptionstring

directionstring

displayNamestring

emailAddressstring

emailPropsarray

idstring

inboundConfigobject

installedBystring

installedTimetime

integrationobject

outboundConfigobject

parentIntgobject

statusstring

ticketTypestring

tenantId
string

installedIntgId
string

uninstallReason
string

tenantId
string

installedIntgId
string

alertSource
object

category
string

description
string

direction
string

displayName
string

emailAddress
string

emailProps
array

id
string

inboundConfig
object

installedBy
string

installedTime
time

integration
object

outboundConfig
object

parentIntg
object

status
string

ticketType
string

tenantId
string

installedIntgId
string

alertSource
object

category
string

description
string

direction
string

displayName
string

emailAddress
string

emailProps
array

id
string

inboundConfig
object

installedBy
string

installedTime
time

integration
object

outboundConfig
object

parentIntg
object

status
string

ticketType
string

alertSource
object

category
string

description
string

direction
string

displayName
string

emailAddress
string

emailProps
array

id
string

inboundConfig
object

installedBy
string

installedTime
time

integration
object

outboundConfig
object

parentIntg
object

status
string

ticketType
string