Endpoint
/api/v2/tenants/{tenantId}/changeRequests/search
Path Parameters
tenantIdstring
Query Parameters
pageNointeger
pageSizeinteger
sortNamestring
isDescendingOrderboolean
queryStringstring
Responses
OK
descendingOrderboolean
nextPageboolean
nextPageNointeger
orderBystring
pageNointeger
pageSizeinteger
previousPageNointeger
resultsarray
Child Parameters
- results.alertIds
- results.allowedStatus
- results.assignedUser
- results.assigneeGroup
- results.attachedArticles
- results.attachments
- Attach files related to the change request. Convert attachment files to byte stream with base64-encoding. The file size limit of an attachment is 50 MB.
- results.category
- Add the change request under a category. Use the get API to get the list of categories.
- results.cc
- Cc email.
- results.changePlan
- Description of the change plan.
- results.changeType
- Normal or Emergency depending on the Priority of a change request. For example, create a change type Emergency for change requests that must be processed immediately or if Priority of a request is High.
- results.channelId
- results.client
- results.createdDate
- results.createdUser
- results.customFields
- results.description
- Ticket description.
- results.extTicketId
- Attach third party ticket ID.
- results.id
- results.knowledgeArticleIds
- Attach knowledge base articles related to the change request for further reference. To get a knowledge base article ID: 1. Log into OpsRamp. 2. Click Knowledge Base. 3. Select the required article and then copy the article ID. 4. Provide the article ID in "knowledgeArticleIds" field. Example: "knowledgeArticleIds": 25, 16.
- results.location
- results.oldPriority
- results.oldStatus
- results.plannedEnd
- results.plannedStart
- results.priority
- Ticket priority with supported priority values: Low, Normal, High, Urgent, and Very Low.
- results.priorityUpdatedBy
- results.priorityUpdatedDate
- results.requester
- results.resources
- results.rollbackPlan
- Description of roll back plan.
- results.slaDetails
- results.source
- results.statusFlow
- results.statusUpdatedBy
- results.statusUpdatedDate
- results.subCategory
- Add the change request under a sub-category. Use get categories to get the list of sub-categories.
- results.subject
- Ticket subject.
- results.tags
- results.testPlan
- Description of test plan.
- results.ticketArisedTime
- results.updatedDate
- results.workEnd
- results.workStart
totalPagesinteger
totalResultsinteger
{
"descendingOrder": true,
"nextPage": true,
"nextPageNo": 2,
"orderBy": "ticket.id",
"pageNo": 1,
"pageSize": 5,
"previousPageNo": 0,
"results": [
{
"alertIds": [],
"approvalState": "APPROVED",
"assignedUser": {
"email": "opsLab@opsramp.com",
"firstName": "Brocade",
"id": "USR0000000015",
"lastName": "CAdmin",
"loginName": "brocadeCAdmin@opsramp.com"
},
"assigneeGroup": {
"description": "All Brocade Lab Users group",
"id": 7,
"name": "Brocade Lab Users"
},
"cc": "brocade@opsramp.com, opsLab@opsramp.com",
"changePlan": "Alert - 151 ",
"changeType": "2",
"client": {
"activated": true,
"id": 8,
"name": "Brocade Lab",
"uniqueId": "client_8"
},
"closedDate": "2016-08-12T06:54:59+0000",
"createdDate": "2016-07-26T14:49:44+0000",
"createdUser": {
"email": "sample@opsramp.com",
"firstName": "Ops Admin",
"lastName": " ",
"loginName": "ops_admin_user"
},
"description": "Change Request from alert : 151 ",
"extTicketId": "BM023456",
"id": "CHG0000000226",
"oldPriority": "Low",
"oldStatus": "Open",
"plannedEnd": "2016-08-29T07:53:59+0000",
"plannedStart": "2016-08-12T18:53:00+0000",
"priority": "Very Low",
"priorityUpdatedBy": {
"email": "escalationmails@opsramp.com",
"firstName": "Ops",
"lastName": "Admin",
"loginName": "superadmin"
},
"priorityUpdatedDate": "2016-07-26T14:59:12+0000",
"reOpenCount": 1,
"reason": "CR Close",
"requester": {
"email": "sample@opsramp.com",
"firstName": "Ops Admin",
"lastName": " ",
"loginName": "ops_admin_user"
},
"resources": [
{
"id": "481af404-33a6-4d61-af77-c483ca6641fa",
"name": "VTHLPT1000",
"type": "DEVICE"
},
{
"id": "SGP-7adf3762-f310-4c14-9ecd-443eb7c6c208",
"name": "VTH-SERVICES",
"type": "SERVICE"
},
{
"id": "DGP-8d44a504-fd4b-4a78-ba34-2dfdf3ffb85e",
"name": "VTH-ADMIN-DEVS",
"type": "DEVICE_GROUP"
}
],
"rollbackPlan": "Introduce new functions",
"slaDetails": {
"resolutionBreach": false,
"resolutionBreachDate": "",
"resolutionTime": 1370327,
"responseBreach": false,
"responseBreachDate": "",
"responseTime": 1370285
},
"source": "INTEGRATION",
"status": "Closed",
"statusUpdatedBy": {
"email": "escalationmails@opsramp.com",
"firstName": "Ops",
"lastName": "Admin",
"loginName": "superadmin"
},
"statusUpdatedDate": "2016-08-12T06:54:59+0000",
"subject": "Change Request from Alert - 151 ",
"testPlan": " $alert.device.hostName ",
"ticketArisedTime": "",
"updatedDate": "2016-08-12T06:54:59+0000",
"workEnd": "2016-08-27T08:54:59+0000",
"workStart": "2016-08-21T18:53:00+0000"
},
{
"alertIds": [],
"approvalState": "APPROVED",
"assignedUser": {
"email": "opsLab@opsramp.com",
"firstName": "Brocade",
"id": "USR0000000014",
"lastName": "Lab",
"loginName": "opsLab@opsramp.com"
},
"assigneeGroup": {
"description": "All Brocade Lab Users group",
"id": 7,
"name": "Brocade Lab Users"
},
"category": {
"id": 6,
"name": "Request Level"
},
"cc": "brocade@opsramp.com, escalationmails@opsramp.com",
"changePlan": "Alert - 151 ",
"changeType": "2",
"client": {
"activated": true,
"id": 8,
"name": "Brocade Lab",
"uniqueId": "client_8"
},
"createdDate": "2016-07-26T14:47:43+0000",
"createdUser": {
"email": "sample@opsramp.com",
"firstName": "Ops Admin",
"lastName": " ",
"loginName": "ops_admin_user"
},
"description": "Change Request from alert : 151 ",
"extTicketId": "BM023456",
"id": "CHG0000000225",
"oldPriority": "Low",
"oldStatus": "Pending",
"plannedEnd": "2016-08-20T07:45:59+0000",
"plannedStart": "2016-08-12T18:45:00+0000",
"priority": "Normal",
"priorityUpdatedBy": {
"email": "escalationmails@opsramp.com",
"firstName": "Ops",
"lastName": "Admin",
"loginName": "superadmin"
},
"priorityUpdatedDate": "2016-08-12T06:45:31+0000",
"reOpenCount": 0,
"reason": "CR Resolved",
"requester": {
"email": "sample@opsramp.com",
"firstName": "Ops Admin",
"lastName": " ",
"loginName": "ops_admin_user"
},
"resolvedDate": "2016-08-12T06:49:59+0000",
"resources": [
{
"id": "a17d1896-d18a-4d3e-ae6e-e00465770119",
"name": "SVR-DEMO",
"type": "DEVICE"
}
],
"rollbackPlan": "functions",
"slaDetails": {
"resolutionBreach": false,
"resolutionBreachDate": "",
"resolutionTime": 1440069,
"responseBreach": false,
"responseBreachDate": "",
"responseTime": 1439978
},
"source": "INTEGRATION",
"status": "Resolved",
"statusUpdatedBy": {
"email": "escalationmails@opsramp.com",
"firstName": "Ops",
"lastName": "Admin",
"loginName": "superadmin"
},
"statusUpdatedDate": "2016-08-12T06:49:59+0000",
"subCategory": {
"id": 9,
"name": "Medium"
},
"subject": "Change Request from Alert - 151 ",
"testPlan": " $alert.device.hostName ",
"ticketArisedTime": "",
"updatedDate": "2016-08-12T06:49:59+0000",
"workEnd": "2016-08-19T02:51:59+0000",
"workStart": "2016-08-15T18:45:00+0000"
},
{
"alertIds": [],
"changePlan": "Alert - 97 ",
"changeType": "2",
"client": {
"activated": true,
"id": 8,
"name": "Brocade Lab",
"uniqueId": "client_8"
},
"createdDate": "2016-07-26T14:47:22+0000",
"createdUser": {
"email": "sample@opsramp.com",
"firstName": "Ops Admin",
"lastName": " ",
"loginName": "ops_admin_user"
},
"description": "Change Request from alert : 97 ",
"id": "CHG0000000224",
"oldPriority": "Low",
"oldStatus": "New",
"priority": "Low",
"priorityUpdatedBy": {
"email": "sample@opsramp.com",
"firstName": "Ops Admin",
"lastName": " ",
"loginName": "ops_admin_user"
},
"priorityUpdatedDate": "2016-07-26T14:47:22+0000",
"reOpenCount": 0,
"requester": {
"email": "sample@opsramp.com",
"firstName": "Ops Admin",
"lastName": " ",
"loginName": "ops_admin_user"
},
"rollbackPlan": "functions",
"slaDetails": {
"resolutionBreach": false,
"resolutionBreachDate": "",
"resolutionTime": 1440946,
"responseBreach": false,
"responseBreachDate": "",
"responseTime": 0
},
"source": "INTEGRATION",
"status": "New",
"statusUpdatedBy": {
"email": "sample@opsramp.com",
"firstName": "Ops Admin",
"lastName": " ",
"loginName": "ops_admin_user"
},
"statusUpdatedDate": "2016-07-26T14:47:22+0000",
"subject": "Change Request from Alert - 97 ",
"testPlan": " $alert.device.hostName ",
"ticketArisedTime": "",
"updatedDate": "2016-07-26T14:47:23+0000"
},
{
"alertIds": [],
"changePlan": "Alert - 97 ",
"changeType": "2",
"client": {
"activated": true,
"id": 8,
"name": "Brocade Lab",
"uniqueId": "client_8"
},
"createdDate": "2016-07-26T14:45:20+0000",
"createdUser": {
"email": "sample@opsramp.com",
"firstName": "Ops Admin",
"lastName": " ",
"loginName": "ops_admin_user"
},
"description": "Change Request from alert : 97 ",
"id": "CHG0000000223",
"oldPriority": "Low",
"oldStatus": "New",
"priority": "Low",
"priorityUpdatedBy": {
"email": "sample@opsramp.com",
"firstName": "Ops Admin",
"lastName": " ",
"loginName": "ops_admin_user"
},
"priorityUpdatedDate": "2016-07-26T14:45:20+0000",
"reOpenCount": 0,
"requester": {
"email": "sample@opsramp.com",
"firstName": "Ops Admin",
"lastName": " ",
"loginName": "ops_admin_user"
},
"rollbackPlan": "functions",
"slaDetails": {
"resolutionBreach": false,
"resolutionBreachDate": "",
"resolutionTime": 1441068,
"responseBreach": false,
"responseBreachDate": "",
"responseTime": 0
},
"source": "INTEGRATION",
"status": "New",
"statusUpdatedBy": {
"email": "sample@opsramp.com",
"firstName": "Ops Admin",
"lastName": " ",
"loginName": "ops_admin_user"
},
"statusUpdatedDate": "2016-07-26T14:45:20+0000",
"subject": "Change Request from Alert - 97 ",
"testPlan": " $alert.device.hostName ",
"ticketArisedTime": "",
"updatedDate": "2016-07-26T14:45:21+0000"
},
{
"alertIds": [],
"approvalState": "APPROVED",
"assignedUser": {
"email": "brocadePAdmin@opsramp.com",
"firstName": "Brocade",
"id": "USR0000000013",
"lastName": "Inc PAdmin",
"loginName": "brocadePAdmin@opsramp.com"
},
"assigneeGroup": {
"description": "Brocade Partner Users",
"id": 5,
"name": "Brocade Inc Users"
},
"cc": "brocade@opsramp.com, brocadePAdmin@opsramp.com",
"changePlan": "Alert - 150 ",
"changeType": "2",
"client": {
"activated": true,
"id": 8,
"name": "Brocade Lab",
"uniqueId": "client_8"
},
"createdDate": "2016-07-26T14:43:45+0000",
"createdUser": {
"email": "sample@opsramp.com",
"firstName": "Ops Admin",
"lastName": " ",
"loginName": "ops_admin_user"
},
"description": "Change Request from alert : 150 ",
"extTicketId": "BM023456",
"id": "CHG0000000222",
"oldPriority": "Normal",
"oldStatus": "Resolved",
"plannedEnd": "2016-08-31T07:56:59+0000",
"plannedStart": "2016-08-22T18:56:00+0000",
"priority": "High",
"priorityUpdatedBy": {
"email": "escalationmails@opsramp.com",
"firstName": "Ops",
"lastName": "Admin",
"loginName": "superadmin"
},
"priorityUpdatedDate": "2016-08-12T06:56:51+0000",
"reOpenCount": 0,
"reason": "CR Onhold",
"requester": {
"email": "sample@opsramp.com",
"firstName": "Ops Admin",
"lastName": " ",
"loginName": "ops_admin_user"
},
"resolvedDate": "2016-08-12T06:57:46+0000",
"resources": [
{
"id": "ad0a218d-7512-435c-9b58-614470ee8658",
"name": "WORK-PC",
"type": "DEVICE"
},
{
"id": "bc66e17d-09e0-4f8d-bf54-5bcf52bd62ac",
"name": "Vit-laptop",
"type": "DEVICE"
}
],
"rollbackPlan": "functions",
"slaDetails": {
"resolutionBreach": false,
"resolutionBreachDate": "",
"resolutionTime": 1440836,
"responseBreach": false,
"responseBreachDate": "",
"responseTime": 1440840
},
"source": "INTEGRATION",
"status": "On Hold",
"statusUpdatedBy": {
"email": "escalationmails@opsramp.com",
"firstName": "Ops",
"lastName": "Admin",
"loginName": "superadmin"
},
"statusUpdatedDate": "2016-08-12T06:57:58+0000",
"subject": "Change Request from Alert - 150 ",
"suspendEndDate": "2016-08-23T03:57:00+0000",
"testPlan": " $alert.device.hostName ",
"ticketArisedTime": "",
"updatedDate": "2016-08-12T06:57:58+0000",
"workEnd": "2016-08-27T07:30:59+0000",
"workStart": "2016-08-24T18:56:00+0000"
}
],
"totalPages": 20,
"totalResults": 96
}
{
"descendingOrder": true,
"nextPage": true,
"nextPageNo": 0,
"orderBy": "string",
"pageNo": 0,
"pageSize": 0,
"previousPageNo": 0,
"results": [
{
"alertIds": [
null
],
"allowedStatus": [
{
"id": "string",
"name": "string",
"reasonsDefined": true,
"reasonsEnabled": true
}
],
"assignedUser": {
"email": "string",
"firstName": "string",
"id": "string",
"lastName": "string",
"loginName": "string",
"phoneNumber": "string"
},
"assigneeGroup": {
"description": "string",
"id": 0,
"name": "string",
"userCount": 0
},
"attachedArticles": [
{
"id": 0,
"subject": "string"
}
],
"attachments": [
{
"file": "string",
"name": "string"
}
],
"category": {
"id": 0
},
"cc": "string",
"changePlan": "string",
"changeType": "string",
"channelId": "string",
"client": {
"activated": true,
"createdTime": "2019-08-24T14:15:22Z",
"id": 0,
"name": "string",
"uniqueId": "string",
"updatedTime": "string"
},
"createdDate": "2019-08-24T14:15:22Z",
"createdUser": {
"email": "string",
"firstName": "string",
"id": "string",
"lastName": "string",
"loginName": "string",
"phoneNumber": "string"
},
"customFields": [
{
"classCode": "CHANGE",
"defaultValue": "",
"description": "All partners",
"displayLabel": "text field",
"editable": true,
"fieldType": "TYPE_TEXT",
"id": "UDF0000003808",
"mandatory": false,
"name": "text_field_3808",
"value": "available"
},
{
"classCode": "CHANGE",
"defaultValue": "",
"description": "Testing numeric",
"displayLabel": "numeric",
"editable": true,
"fieldType": "TYPE_NUMBER",
"id": "UDF0000003810",
"mandatory": false,
"name": "numeric_3810",
"value": "120"
},
{
"classCode": "CHANGE",
"defaultValue": "",
"description": "Test case",
"displayLabel": "drop-down-api-lab",
"editable": true,
"fieldType": "TYPE_DROPDOWN",
"id": "UDF0000003790",
"mandatory": false,
"name": "drop_down_api_lab_3790",
"options": [
{
"label": "first",
"value": "1"
},
{
"label": "second",
"value": "2"
}
],
"selectedOption": {
"label": "first",
"value": "1"
},
"value": "1"
},
{
"classCode": "CHANGE",
"defaultValue": "Test Text",
"description": "Test case for text field",
"displayLabel": "text-api-lab",
"editable": true,
"fieldType": "TYPE_TEXT",
"id": "UDF0000003791",
"mandatory": false,
"name": "text_api_lab_3791",
"value": "request custom field - text-updated"
},
{
"classCode": "CHANGE",
"defaultValue": "multi \nline \ntext",
"description": "Test case for multi line text",
"displayLabel": "multi line text-api-lab",
"editable": true,
"fieldType": "TYPE_TEXTAREA",
"id": "UDF0000003792",
"mandatory": false,
"name": "multi_line_text_api_lab_3792",
"value": "text"
},
{
"classCode": "CHANGE",
"defaultValue": "1",
"description": "Numeric test case",
"displayLabel": "Numeric-api-lab",
"editable": true,
"fieldType": "TYPE_NUMBER",
"id": "UDF0000003793",
"mandatory": false,
"name": "numeric_api_lab_3793",
"value": "1"
},
{
"classCode": "CHANGE",
"defaultValue": "0",
"description": "Test case for check box",
"displayLabel": "checkbox-api-lab",
"editable": true,
"fieldType": "TYPE_CHECKBOX",
"id": "UDF0000003794",
"mandatory": false,
"name": "checkbox_api_lab_3794",
"options": [
{
"label": "yes",
"value": "1"
}
],
"selectedOption": {
"label": "yes",
"value": "1"
},
"value": "1"
},
{
"classCode": "CHANGE",
"defaultValue": "2016-02-26T00:00:00+0000",
"description": "Test case for date field",
"displayLabel": "Date-ap-lab",
"editable": true,
"fieldType": "TYPE_DATE",
"id": "UDF0000003795",
"mandatory": false,
"name": "date_ap_lab_3795",
"value": "2016-02-26T00:00:00+0000"
},
{
"classCode": "CHANGE",
"defaultValue": "2016-02-26T12:13:00+0000",
"description": "Test case for Date and time",
"displayLabel": "dateTime-api-lab",
"editable": true,
"fieldType": "TYPE_DATETIME",
"id": "UDF0000003796",
"mandatory": false,
"name": "datetime_api_lab_3796",
"value": "2016-02-26T12:13:00+0000"
}
],
"description": "string",
"extTicketId": "string",
"id": "string",
"knowledgeArticleIds": [
0
],
"location": "string",
"oldPriority": "string",
"oldStatus": "string",
"plannedEnd": "2019-08-24T14:15:22Z",
"plannedStart": "2019-08-24T14:15:22Z",
"priority": "string",
"priorityUpdatedBy": {
"email": "string",
"firstName": "string",
"id": "string",
"lastName": "string",
"loginName": "string",
"phoneNumber": "string"
},
"priorityUpdatedDate": "2019-08-24T14:15:22Z",
"requester": {
"email": "string",
"firstName": "string",
"id": "string",
"lastName": "string",
"loginName": "string",
"phoneNumber": "string"
},
"resources": [
{
"id": "string",
"name": "string",
"type": "string"
}
],
"rollbackPlan": "string",
"slaDetails": {
"resolutionBreach": true,
"resolutionBreachDate": "string",
"resolutionTime": 0,
"responseBreach": true,
"responseBreachDate": "string",
"responseTime": 0
},
"source": "string",
"statusFlow": [
{
"createdDate": "2019-08-24T14:15:22Z",
"notes": "string",
"reason": "string",
"status": "string",
"timeSpent": 0,
"updatedBy": {
"email": "string",
"firstName": "string",
"id": "string",
"lastName": "string",
"loginName": "string",
"phoneNumber": "string"
}
}
],
"statusUpdatedBy": {
"email": "string",
"firstName": "string",
"id": "string",
"lastName": "string",
"loginName": "string",
"phoneNumber": "string"
},
"statusUpdatedDate": "2019-08-24T14:15:22Z",
"subCategory": {
"id": 0
},
"subject": "string",
"tags": "string",
"testPlan": "string",
"ticketArisedTime": "string",
"updatedDate": "2019-08-24T14:15:22Z",
"workEnd": "2019-08-24T14:15:22Z",
"workStart": "2019-08-24T14:15:22Z"
}
],
"totalPages": 0,
"totalResults": 0
}
{
"descendingOrder": true,
"nextPage": true,
"nextPageNo": 0,
"orderBy": "string",
"pageNo": 0,
"pageSize": 0,
"previousPageNo": 0,
"results": [
{
"alertIds": [
null
],
"allowedStatus": [
{
"id": "string",
"name": "string",
"reasonsDefined": true,
"reasonsEnabled": true
}
],
"assignedUser": {
"email": "string",
"firstName": "string",
"id": "string",
"lastName": "string",
"loginName": "string",
"phoneNumber": "string"
},
"assigneeGroup": {
"description": "string",
"id": 0,
"name": "string",
"userCount": 0
},
"attachedArticles": [
{
"id": 0,
"subject": "string"
}
],
"attachments": [
{
"file": "string",
"name": "string"
}
],
"category": {
"id": 0
},
"cc": "string",
"changePlan": "string",
"changeType": "string",
"channelId": "string",
"client": {
"activated": true,
"createdTime": "2019-08-24T14:15:22Z",
"id": 0,
"name": "string",
"uniqueId": "string",
"updatedTime": "string"
},
"createdDate": "2019-08-24T14:15:22Z",
"createdUser": {
"email": "string",
"firstName": "string",
"id": "string",
"lastName": "string",
"loginName": "string",
"phoneNumber": "string"
},
"customFields": [
{
"classCode": "string",
"defaultValue": "string",
"description": "string",
"displayLabel": "string",
"editable": true,
"fieldType": "string",
"id": "string",
"mandatory": true,
"name": "string",
"options": [
{
"label": "string",
"value": "string"
}
],
"selectedOption": {
"label": "string",
"value": "string"
},
"value": "string"
}
],
"description": "string",
"extTicketId": "string",
"id": "string",
"knowledgeArticleIds": [
0
],
"location": "string",
"oldPriority": "string",
"oldStatus": "string",
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},
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},
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{
"id": "string",
"name": "string",
"type": "string"
}
],
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"responseBreach": true,
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},
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{
"createdDate": "2016-07-25T12:42:19+0000",
"status": "New",
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"email": "john.smith@gmail.com",
"firstName": "John",
"lastName": "Smith",
"loginName": "john.smith"
}
},
{
"createdDate": "2016-07-25T19:19:33+0000",
"notes": "resolution summary",
"reason": "Resolving as fixed",
"status": "Resolved",
"timeSpent": 18,
"updatedBy": {
"email": "john@gmail.com",
"firstName": "john",
"lastName": "smith",
"loginName": "john.smith"
}
},
{
"createdDate": "2016-07-27T10:04:31+0000",
"reason": "Waiting for customer inputs",
"status": "Pending",
"timeSpent": 13,
"updatedBy": {
"email": "sample@gmail.com",
"firstName": "SP",
"id": "USR0000000018",
"lastName": "Admin",
"loginName": "superadmin"
}
},
{
"createdDate": "2016-07-28T11:04:44+0000",
"reason": "Required information is not available, making as on hold",
"status": "On Hold",
"updatedBy": {
"email": "sample@gmail.com",
"firstName": "SP",
"id": "USR0000000018",
"lastName": "Admin",
"loginName": "superadmin"
}
}
],
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},
"statusUpdatedDate": "2019-08-24T14:15:22Z",
"subCategory": {
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},
"subject": "string",
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"updatedDate": "2019-08-24T14:15:22Z",
"workEnd": "2019-08-24T14:15:22Z",
"workStart": "2019-08-24T14:15:22Z"
}
],
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}