Manage incident

{
  "alertIds": [
    100
  ],
  "allowedStatus": [
    {
      "id": "1",
      "name": "New",
      "reasonsDefined": false,
      "reasonsEnabled": false
    },
    {
      "id": "2",
      "name": "Open",
      "reasonsDefined": true,
      "reasonsEnabled": true
    },
    {
      "id": "3",
      "name": "Pending",
      "reasonsDefined": true,
      "reasonsEnabled": true
    },
    {
      "id": "5",
      "name": "Closed",
      "reasonsDefined": true,
      "reasonsEnabled": true
    },
    {
      "id": "6",
      "name": "On Hold",
      "reasonsDefined": true,
      "reasonsEnabled": true
    }
  ],
  "assignedUser": {
    "email": "brocadeLab@gmail.com",
    "firstName": "Brocade",
    "id": "USR0000000014",
    "lastName": "Lab",
    "loginName": "brocadeLab@organization.com"
  },
  "assigneeGroup": {
    "description": "Brocade Partner Users",
    "id": 5,
    "name": "Brocade Inc Users"
  },
  "attachedArticles": [
    {
      "id": 25,
      "subject": "Network Troubleshooting"
    },
    {
      "id": 16,
      "subject": "LAN Settings"
    }
  ],
  "attachedRequests": [
    {
      "id": "SRQ0000001388"
    },
    {
      "id": "SRQ0000001391"
    },
    {
      "id": "SRQ0000001394"
    },
    {
      "id": "SRQ0000001397"
    }
  ],
  "businessImpact": {
    "description": "Impact level 2",
    "id": 10,
    "name": "Impact 2"
  },
  "category": {
    "id": 1,
    "name": "Urgency"
  },
  "cc": "brocade@gmail.com, escalationmails@gmail.com",
  "client": {
    "activated": true,
    "id": 8,
    "name": "Brocade Lab",
    "uniqueId": "client_8"
  },
  "createdDate": "2016-07-25T07:12:19+0000",
  "createdUser": {
    "email": "john.smith@gmail.com",
    "firstName": "John",
    "lastName": "Smith",
    "loginName": "john.smith"
  },
  "customFields": [
    {
      "classCode": "INCIDENT",
      "defaultValue": "",
      "description": "All partners",
      "displayLabel": "text field",
      "editable": true,
      "fieldType": "TYPE_TEXT",
      "id": "UDF0000003808",
      "mandatory": false,
      "name": "text_field_3808",
      "value": "available"
    },
    {
      "classCode": "INCIDENT",
      "defaultValue": "",
      "description": "Testing numeric",
      "displayLabel": "numeric",
      "editable": true,
      "fieldType": "TYPE_NUMBER",
      "id": "UDF0000003810",
      "mandatory": false,
      "name": "numeric_3810",
      "value": "120"
    },
    {
      "classCode": "INCIDENT",
      "defaultValue": "",
      "description": "Test case",
      "displayLabel": "drop-down-api-lab",
      "editable": true,
      "fieldType": "TYPE_DROPDOWN",
      "id": "UDF0000003790",
      "mandatory": false,
      "name": "drop_down_api_lab_3790",
      "options": [
        {
          "label": "first",
          "value": "1"
        },
        {
          "label": "second",
          "value": "2"
        }
      ],
      "selectedOption": {
        "label": "first",
        "value": "1"
      },
      "value": "1"
    },
    {
      "classCode": "INCIDENT",
      "defaultValue": "Test Text",
      "description": "Test case for text field",
      "displayLabel": "text-api-lab",
      "editable": true,
      "fieldType": "TYPE_TEXT",
      "id": "UDF0000003791",
      "mandatory": false,
      "name": "text_api_lab_3791",
      "value": "request custom field - text-updated"
    },
    {
      "classCode": "INCIDENT",
      "defaultValue": "multi \nline \ntext",
      "description": "Test case for multi line text",
      "displayLabel": "multi line text-api-lab",
      "editable": true,
      "fieldType": "TYPE_TEXTAREA",
      "id": "UDF0000003792",
      "mandatory": false,
      "name": "multi_line_text_api_lab_3792",
      "value": "text"
    },
    {
      "classCode": "INCIDENT",
      "defaultValue": "1",
      "description": "numeric test case",
      "displayLabel": "Numeric-api-lab",
      "editable": true,
      "fieldType": "TYPE_NUMBER",
      "id": "UDF0000003793",
      "mandatory": false,
      "name": "numeric_api_lab_3793",
      "value": "1"
    },
    {
      "classCode": "INCIDENT",
      "defaultValue": "0",
      "description": "test case for check box",
      "displayLabel": "checkbox-api-lab",
      "editable": true,
      "fieldType": "TYPE_CHECKBOX",
      "id": "UDF0000003794",
      "mandatory": false,
      "name": "checkbox_api_lab_3794",
      "options": [
        {
          "label": "yes",
          "value": "1"
        }
      ],
      "selectedOption": {
        "label": "yes",
        "value": "1"
      },
      "value": "1"
    },
    {
      "classCode": "INCIDENT",
      "defaultValue": "2016-02-26T00:00:00+0000",
      "description": "test case for date field",
      "displayLabel": "Date-ap-lab",
      "editable": true,
      "fieldType": "TYPE_DATE",
      "id": "UDF0000003795",
      "mandatory": false,
      "name": "date_ap_lab_3795",
      "value": "2016-02-26T00:00:00+0000"
    },
    {
      "classCode": "INCIDENT",
      "defaultValue": "2016-02-26T12:13:00+0000",
      "description": "test case for Date and time",
      "displayLabel": "dateTime-api-lab",
      "editable": true,
      "fieldType": "TYPE_DATETIME",
      "id": "UDF0000003796",
      "mandatory": false,
      "name": "datetime_api_lab_3796",
      "value": "2016-02-26T12:13:00+0000"
    }
  ],
  "description": "Network appears to be down. Unable to access internet and key applications.",
  "dueDate": "2016-08-17T13:51:00+0000",
  "extTicketId": "000042526342",
  "id": "INC0000001114",
  "knowledgeArticleIds": [
    25,
    16
  ],
  "notes": "",
  "oldPriority": "Low",
  "oldStatus": "Open",
  "policy": {
    "active": true,
    "createdDate": "2016-07-24T09:02:38+0000",
    "executionOrder": 2,
    "id": 21,
    "name": "All Alert Auto Incidents",
    "policyType": "AUTO_INCIDENT_TO_ALERT",
    "updatedDate": "2016-07-25T16:50:49+0000"
  },
  "priority": "High",
  "priorityUpdatedBy": {
    "email": "johns.smith@gmail.com",
    "firstName": "John",
    "lastName": "Smith",
    "loginName": "john.smith"
  },
  "priorityUpdatedDate": "2016-07-25T07:12:19+0000",
  "reOpenCount": 1,
  "reason": "Issue got fixed, hence moving to resolved",
  "requester": {
    "email": "john.smith@gmail.com",
    "firstName": "John",
    "lastName": "Smith",
    "loginName": "john.smith"
  },
  "resolutionSummary": "",
  "resolvedDate": "2016-08-11T13:50:18+0000",
  "resources": [
    {
      "aliasName": "",
      "hostName": "VMtest",
      "id": "481af404-33a6-4d61-af77-c483ca6641fa",
      "metaData": {},
      "name": "VMtest",
      "resourceName": "",
      "resourceType": "VMWAREHOST",
      "type": "VMWAREHOST"
    },
    {
      "aliasName": "",
      "hostName": "CREDtest",
      "id": "402c0d1a-bb31-4f02-b214-39433d23b922",
      "metaData": {},
      "name": "CREDtest",
      "resourceName": "",
      "resourceType": "Android",
      "type": "Android"
    },
    {
      "aliasName": "TestAlias",
      "hostName": "TestHost",
      "id": "61fec02a-4370-4dfb-be4d-1bb9fe3e05aa",
      "metaData": {},
      "name": "TestHost",
      "resourceName": "TestResource",
      "resourceType": "Desktop",
      "type": "Desktop"
    }
  ],
  "serviceRestoreDate": "2016-08-17T13:51:00+0000",
  "slaDetails": {
    "resolutionBreach": false,
    "resolutionBreachDate": "2016-07-25T09:12:19+0000",
    "resolutionTime": 491861,
    "responseBreach": false,
    "responseBreachDate": "2016-07-25T08:12:19+0000",
    "responseTime": 491834,
    "slaPolicy": {
      "businessSchedule": {
        "endTime": "20:00:00",
        "friday": true,
        "id": 0,
        "monday": true,
        "saturday": false,
        "shiftType": 0,
        "startTime": "10:00:00",
        "sunday": false,
        "thursday": true,
        "tuesday": true,
        "wednesday": true
      },
      "id": 6,
      "name": "P4_INCIDENT_SLA",
      "timezone": {
        "code": "IST",
        "id": "19",
        "label": "GMT +05:30 India",
        "name": "GMT"
      }
    }
  },
  "source": "PORTAL",
  "sourceEntityType": "ALERT",
  "sourceEntityTypeId": "100",
  "sourcePolicyType": "AUTOINCIDENT",
  "sourcePolicyTypeId": "21",
  "status": "Resolved",
  "statusFlow": [
    {
      "createdDate": "2016-07-25T12:42:19+0000",
      "status": "New",
      "timeSpent": 1492634,
      "updatedBy": {
        "email": "john.smith@gmail.com",
        "firstName": "John",
        "lastName": "Smith",
        "loginName": "john.smith"
      }
    },
    {
      "createdDate": "2016-08-11T19:19:33+0000",
      "notes": "resolution summary",
      "reason": "Resolving as fixed",
      "status": "Resolved",
      "timeSpent": 18,
      "updatedBy": {
        "email": "john@gmail.com",
        "firstName": "john",
        "lastName": "smith",
        "loginName": "john.smith"
      }
    },
    {
      "createdDate": "2016-08-11T19:19:51+0000",
      "reason": "Re-opening as per comments",
      "status": "Open",
      "timeSpent": 27,
      "updatedBy": {
        "email": "john@gmail.com",
        "firstName": "john",
        "lastName": "smith",
        "loginName": "john.smith"
      }
    },
    {
      "createdDate": "2016-08-11T13:50:18+0000",
      "notes": "resolution summary",
      "reason": "Problem identified and fixed",
      "status": "Resolved",
      "updatedBy": {
        "email": "sample@gmail.com",
        "firstName": "SP",
        "id": "USR0000000018",
        "lastName": "Admin",
        "loginName": "superadmin"
      }
    }
  ],
  "statusUpdatedBy": {
    "email": "escalationmails@gmail.com",
    "firstName": "SA",
    "lastName": "Admin",
    "loginName": "superadmin"
  },
  "statusUpdatedDate": "2016-08-11T13:50:18+0000",
  "subCategory": {
    "id": 4,
    "name": "P1"
  },
  "subject": "Issue with LAN in West-CA office",
  "ticketArisedTime": "",
  "toEmail": "escalationmails@gmail.com",
  "updatedDate": "2016-08-11T13:50:18+0000",
  "urgency": {
    "description": "Urgency level 1",
    "id": 25,
    "name": "Urgency 1"
  }
}