Manage problem

{
  "alertIds": [],
  "allowedStatus": [
    {
      "id": "1",
      "name": "New",
      "reasonsDefined": false,
      "reasonsEnabled": false
    },
    {
      "id": "2",
      "name": "Open",
      "reasonsDefined": false,
      "reasonsEnabled": true
    },
    {
      "id": "3",
      "name": "Pending",
      "reasonsDefined": false,
      "reasonsEnabled": true
    },
    {
      "id": "5",
      "name": "Closed",
      "reasonsDefined": false,
      "reasonsEnabled": true
    },
    {
      "id": "6",
      "name": "On Hold",
      "reasonsDefined": false,
      "reasonsEnabled": true
    }
  ],
  "application": "SVN Check ins",
  "assignedUser": {
    "email": "brocadeLab@gmail.com",
    "firstName": "Brocade",
    "id": "USR0000000014",
    "lastName": "Lab",
    "loginName": "brocade.Lab"
  },
  "assigneeGroup": {
    "description": "All Brocade Lab Users group",
    "id": 7,
    "name": "Brocade Lab Users"
  },
  "attachedArticles": [
    {
      "id": 12,
      "subject": "Trobuleshoot Device Status and Availability"
    },
    {
      "id": 26,
      "subject": "Notes on Network Infrastructure"
    }
  ],
  "category": {
    "id": 10,
    "name": "Critical Level"
  },
  "cc": "brocade@gmail.com, brocadeLab@gmail.com",
  "client": {
    "activated": true,
    "id": 8,
    "name": "Brocade Lab",
    "uniqueId": "client_8"
  },
  "createdDate": "2016-08-12T07:21:45+0000",
  "createdUser": {
    "email": "escalationmails@domain.com",
    "firstName": "OpsRamp",
    "lastName": "Admin",
    "loginName": "superadmin"
  },
  "customFields": [
    {
      "classCode": "PROBLEM",
      "defaultValue": "",
      "description": "all partners",
      "displayLabel": "text field",
      "editable": true,
      "fieldType": "TYPE_TEXT",
      "id": "UDF0000003808",
      "mandatory": false,
      "name": "text_field_3808",
      "value": "available"
    },
    {
      "classCode": "PROBLEM",
      "defaultValue": "",
      "description": "testing numeric",
      "displayLabel": "numeric",
      "editable": true,
      "fieldType": "TYPE_NUMBER",
      "id": "UDF0000003810",
      "mandatory": false,
      "name": "numeric_3810",
      "value": "120"
    },
    {
      "classCode": "PROBLEM",
      "defaultValue": "",
      "description": "Test case",
      "displayLabel": "drop-down-api-lab",
      "editable": true,
      "fieldType": "TYPE_DROPDOWN",
      "id": "UDF0000003790",
      "mandatory": false,
      "name": "drop_down_api_lab_3790",
      "options": [
        {
          "label": "first",
          "value": "1"
        },
        {
          "label": "second",
          "value": "2"
        }
      ],
      "selectedOption": {
        "label": "first",
        "value": "1"
      },
      "value": "1"
    },
    {
      "classCode": "PROBLEM",
      "defaultValue": "Test Text",
      "description": "test case for text field",
      "displayLabel": "text-api-lab",
      "editable": true,
      "fieldType": "TYPE_TEXT",
      "id": "UDF0000003791",
      "mandatory": false,
      "name": "text_api_lab_3791",
      "value": "request custom field - text-updated"
    },
    {
      "classCode": "PROBLEM",
      "defaultValue": "multi \nline \ntext",
      "description": "test case for multi line text",
      "displayLabel": "multi line text-api-lab",
      "editable": true,
      "fieldType": "TYPE_TEXTAREA",
      "id": "UDF0000003792",
      "mandatory": false,
      "name": "multi_line_text_api_lab_3792",
      "value": "text"
    },
    {
      "classCode": "PROBLEM",
      "defaultValue": "1",
      "description": "numeric test case",
      "displayLabel": "Numeric-api-lab",
      "editable": true,
      "fieldType": "TYPE_NUMBER",
      "id": "UDF0000003793",
      "mandatory": false,
      "name": "numeric_api_lab_3793",
      "value": "1"
    },
    {
      "classCode": "PROBLEM",
      "defaultValue": "0",
      "description": "test case for check box",
      "displayLabel": "checkbox-api-lab",
      "editable": true,
      "fieldType": "TYPE_CHECKBOX",
      "id": "UDF0000003794",
      "mandatory": false,
      "name": "checkbox_api_lab_3794",
      "options": [
        {
          "label": "yes",
          "value": "1"
        }
      ],
      "selectedOption": {
        "label": "yes",
        "value": "1"
      },
      "value": "1"
    },
    {
      "classCode": "PROBLEM",
      "defaultValue": "2016-02-26T00:00:00+0000",
      "description": "test case for date field",
      "displayLabel": "Date-ap-lab",
      "editable": true,
      "fieldType": "TYPE_DATE",
      "id": "UDF0000003795",
      "mandatory": false,
      "name": "date_ap_lab_3795",
      "value": "2016-02-26T00:00:00+0000"
    },
    {
      "classCode": "PROBLEM",
      "defaultValue": "2016-02-26T12:13:00+0000",
      "description": "test case for Date and time",
      "displayLabel": "dateTime-api-lab",
      "editable": true,
      "fieldType": "TYPE_DATETIME",
      "id": "UDF0000003796",
      "mandatory": false,
      "name": "datetime_api_lab_3796",
      "value": "2016-02-26T12:13:00+0000"
    }
  ],
  "description": "Device status is unavailable",
  "estimatedHours": 3,
  "estimatedMinutes": 45,
  "extTicketId": "BMCXC00907",
  "id": "PRB0000001112",
  "knowledgeArticleIds": [
    12,
    26
  ],
  "oldPriority": "Normal",
  "oldStatus": "Open",
  "priority": "High",
  "priorityUpdatedBy": {
    "email": "brocadeLab@domain.com",
    "firstName": "Brocade",
    "id": "USR0000000014",
    "lastName": "Lab",
    "loginName": "brocade.Lab"
  },
  "priorityUpdatedDate": "2016-08-12T07:21:45+0000",
  "reOpenCount": 2,
  "reason": "Problem got erased",
  "requester": {
    "email": "brocadeLab@gmail.com",
    "firstName": "Brocade",
    "id": "USR0000000014",
    "lastName": "Lab",
    "loginName": "brocade.Lab"
  },
  "resolvedDate": "2016-08-12T07:24:54+0000",
  "resources": [
    {
      "id": "481af404-33a6-4d61-af77-c483ca6641fa",
      "name": "VTHLPT1000",
      "type": "DEVICE"
    },
    {
      "id": "SGP-7adf3762-f310-4c14-9ecd-443eb7c6c208",
      "name": "VTH-SERVICES",
      "type": "SERVICE"
    },
    {
      "id": "DGP-8d44a504-fd4b-4a78-ba34-2dfdf3ffb85e",
      "name": "VTH-ADMIN-DEVS",
      "type": "DEVICE_GROUP"
    }
  ],
  "rootCause": "LAN cables",
  "slaDetails": {
    "resolutionBreach": false,
    "resolutionBreachDate": "",
    "resolutionTime": 136,
    "responseBreach": false,
    "responseBreachDate": "",
    "responseTime": 133
  },
  "source": "PORTAL",
  "status": "Resolved",
  "statusFlow": [
    {
      "createdDate": "2016-07-25T12:42:19+0000",
      "status": "New",
      "timeSpent": 1492634,
      "updatedBy": {
        "email": "john.smith@domain.com",
        "firstName": "John",
        "lastName": "Smith",
        "loginName": "John.Smith"
      }
    },
    {
      "createdDate": "2016-08-11T19:19:33+0000",
      "notes": "resolution summary",
      "reason": "Resolving as fixed",
      "status": "Resolved",
      "timeSpent": 18,
      "updatedBy": {
        "email": "sample@gmail.com",
        "firstName": "john",
        "lastName": "smith",
        "loginName": "john.smith",
        "phoneNumber": "4085591234"
      }
    },
    {
      "createdDate": "2016-08-11T19:19:51+0000",
      "reason": "Re-Opening as not fixed",
      "status": "Open",
      "timeSpent": 27,
      "updatedBy": {
        "email": "sample@gmail.com",
        "firstName": "john",
        "lastName": "smith",
        "loginName": "john.smith",
        "phoneNumber": "40885591234"
      }
    },
    {
      "createdDate": "2016-11-22T10:04:50+0000",
      "notes": "resolution summary",
      "reason": "Validated with changes and Resolving as fixed",
      "status": "Resolved",
      "updatedBy": {
        "email": "sample@gmail.com",
        "firstName": "SP",
        "id": "USR0000000018",
        "lastName": "Admin",
        "loginName": "superadmin"
      }
    }
  ],
  "statusUpdatedBy": {
    "email": "escalationmails@domain.com",
    "firstName": "OpsRamp",
    "lastName": "Admin",
    "loginName": "superadmin"
  },
  "statusUpdatedDate": "2016-08-12T07:24:54+0000",
  "subCategory": {
    "id": 11,
    "name": "High"
  },
  "subject": "Issue with Device Status",
  "ticketArisedTime": "",
  "timeSpent": 120,
  "updatedDate": "2016-08-12T07:24:54+0000",
  "workaround": "Temporarily working with Wi-Fi Services"
}