Endpoint
/api/v2/tenants/{tenantId}/serviceRequests/{serviceRequestId}/activitylog
Path Parameters
tenantIdstring
serviceRequestIdstring
Query Parameters
startTsstring
To get activities performed on a service request within a certain duration, provide the start time and end time. startTs indicates the from date and time. Example: 2018-08-10T05:39:51 0000
endTsstring
endTs indicates the to date and time. Example: 2018-08-25T10:20:15 0000
isDescendingOrderboolean
To list the data in a descending order (high to low), provide isDescendingOrder: true, otherwise provide false. By default, data is listed in descending order. Example: To arrange data from 30th Oct to 1st Oct, provide isDescendingOrder: true
Responses
OK
descendingOrderboolean
endDatestring
nextPageboolean
pageSizeinteger
resultsarray
Child Parameters
- results.activity
- results.changeLog
- results.createdBy
- results.createdTime
- results.htmlLog
- results.logType
startDatestring
totalResultsinteger
{
"descendingOrder": true,
"endDate": "2018-11-01T12:26:27+0000",
"nextPage": false,
"pageSize": 4,
"results": [
{
"activity": "Service Request '#SRQ0000001800 Renewal of Adobe License' updated by James",
"changeLog": [
{
"attribute": "Is Important",
"newValue": "1",
"oldValue": "0"
}
],
"createdBy": {
"email": "james.blake@myorganization.com",
"firstName": "James",
"lastName": "Blake",
"loginName": "James.Blake",
"phoneNumber": "800 234-2345"
},
"createdTime": "2018-11-01T06:11:40+0000",
"htmlLog": [
"\u003cdiv class='ActivityLogDetails'\u003e\u003c/div\u003e\u003cp\u003eIs Important changed from 0 to 1\u003c/p\u003e"
],
"logType": "TICKET"
},
{
"activity": "Service Request '#SRQ0000001800 Renewal of Adobe License' updated by James",
"changeLog": [
{
"attribute": "Assignee",
"newValue": "John.Smith",
"oldValue": ""
}
],
"createdBy": {
"email": "james.blake@myorganization.com",
"firstName": "James",
"lastName": "Blake",
"loginName": "James.Blake",
"phoneNumber": "800 234-2345"
},
"createdTime": "2018-11-01T06:11:21+0000",
"htmlLog": [
"\u003cdiv class='ActivityLogDetails'\u003e\u003cp class='AttributeName' \u003eAssignee changed to John.Smith\u003c/p\u003e\u003c/div\u003e"
],
"logType": "TICKET"
},
{
"activity": "Service Request '#SRQ0000001800 Renewal of Adobe License' updated by Mark",
"createdBy": {
"email": "mark.rivers@myorganization.com",
"firstName": "Mark",
"id": "USR0000000007",
"lastName": "Rivers",
"loginName": "Mark.Rivers",
"phoneNumber": ""
},
"createdTime": "2018-10-31T06:31:35+0000",
"htmlLog": [
"\u003cdiv class='ActivityLogDetails'\u003e\u003cp class='AttributeName' \u003e New response 'Adobe product license is expiring on Nov 4th.' added.\u003c/p\u003e\u003c/div\u003e"
],
"logType": "TICKET"
},
{
"activity": "New Service Request '#SRQ0000001800 Renewal of Adobe License' created by Mark",
"createdBy": {
"email": "mark.rivers@myorganization.com",
"firstName": "Mark",
"id": "USR0000000007",
"lastName": "Rivers",
"loginName": "Mark.Rivers",
"phoneNumber": ""
},
"createdTime": "2018-10-30T06:18:25+0000",
"logType": "TICKET"
}
],
"startDate": "2018-10-29T12:26:27+0000",
"totalResults": 4
}