Endpoint
/api/v2/tenants/{tenantId}/{ticketType}/slaPolicies/{id}
Path Parameters
tenantIdstring
ticketTypestring
idstring
Responses
OK
activeboolean
businessScheduleobject
Child Parameters
- businessSchedule.endTime
- businessSchedule.friday
- businessSchedule.id
- businessSchedule.monday
- businessSchedule.saturday
- businessSchedule.shiftType
- businessSchedule.startTime
- businessSchedule.sunday
- businessSchedule.thursday
- businessSchedule.tuesday
- businessSchedule.wednesday
createdByobject
Child Parameters
- createdBy.email
- createdBy.firstName
- createdBy.id
- createdBy.lastName
- createdBy.loginName
- createdBy.phoneNumber
createdDatestring
idinteger
namestring
prioritystring
requestTypestring
resolutionBreachTimeinteger
responseBreachTimeinteger
responseRemindersarray
Child Parameters
- responseReminders.cc
- responseReminders.percentage
- responseReminders.reminderTime
updatedByobject
Child Parameters
- updatedBy.email
- updatedBy.firstName
- updatedBy.id
- updatedBy.lastName
- updatedBy.loginName
- updatedBy.phoneNumber
updatedDatestring
withinBussinessHoursboolean
{
"active": true,
"businessSchedule": {
"endTime": "20:00:00",
"friday": true,
"monday": true,
"saturday": false,
"startTime": "10:00:00",
"sunday": false,
"thursday": true,
"tuesday": true,
"wednesday": true
},
"createdBy": {
"email": "sample@gmail.com",
"firstName": "john",
"lastName": "smith",
"loginName": "john.smith",
"phoneNumber": "9985512345"
},
"createdDate": "2016-07-24T13:59:54+0000",
"id": 6,
"name": "P4_INCIDENT_SLA",
"priority": "Low",
"requestType": "INCIDENT",
"resolutionBreachTime": 72000,
"resolutionReminders": [
{
"reminderTime": 36000
},
{
"cc": "sample@gmail.com",
"reminderTime": 21600
},
{
"cc": "sample@gmail.com",
"reminderTime": 10800
}
],
"responseBreachTime": 18000,
"responseReminders": [
{
"cc": "sample@gmail.com",
"percentage": 10,
"reminderTime": 16200
},
{
"cc": "john.smith@gmail.com",
"percentage": 20,
"reminderTime": 14400
}
],
"timezone": {
"code": "GMT",
"id": "12",
"label": "Greenwich Mean Time",
"name": "GMT"
},
"updatedBy": {
"email": "sample@gmail.com",
"firstName": "SP",
"id": "USR0000000018",
"lastName": "Admin",
"loginName": "superadmin",
"phoneNumber": ""
},
"updatedDate": "2016-11-22T09:42:18+0000",
"withinBussinessHours": true
}