Endpoint
/api/v2/tenants/{tenantId}/{ticketType}/slaPolicies/search
Path Parameters
tenantIdstring
ticketTypestring
Query Parameters
pageNointeger
pageSizeinteger
sortNamestring
isDescendingOrderboolean
queryStringstring
Responses
OK
descendingOrderboolean
nextPageboolean
nextPageNointeger
orderBystring
pageNointeger
pageSizeinteger
previousPageNointeger
resultsarray
Child Parameters
- results.active
- results.businessSchedule
- results.createdBy
- results.createdDate
- results.id
- results.name
- results.priority
- results.requestType
- results.resolutionBreachTime
- results.resolutionReminders
- results.responseBreachTime
- results.responseReminders
- results.timezone
- results.updatedBy
- results.updatedDate
- results.withinBussinessHours
totalPagesinteger
totalResultsinteger
{
"descendingOrder": true,
"nextPage": false,
"orderBy": "id",
"pageNo": 1,
"pageSize": 10,
"previousPageNo": 0,
"results": [
{
"active": true,
"createdBy": {
"email": "sample@gmail.com",
"firstName": "john",
"lastName": "smith",
"loginName": "john.smith",
"phoneNumber": "9985512345"
},
"createdDate": "2016-08-12T11:42:14+0000",
"id": 7,
"name": "P0_SR_SLA",
"priority": "Low",
"requestType": "SERVICEREQUEST",
"resolutionBreachTime": 36000,
"responseBreachTime": 36000,
"updatedBy": {
"email": "sample@gmail.com",
"firstName": "SP",
"id": "USR0000000018",
"lastName": "Admin",
"loginName": "superadmin",
"phoneNumber": ""
},
"updatedDate": "2016-11-21T11:13:56+0000",
"withinBussinessHours": true
},
{
"active": true,
"createdBy": {
"email": "sample@gmail.com",
"firstName": "john",
"lastName": "smith",
"loginName": "john.smith",
"phoneNumber": "9985512340"
},
"createdDate": "2016-07-24T13:59:54+0000",
"id": 6,
"name": "P4_INCIDENT_SLA",
"priority": "Low",
"requestType": "INCIDENT",
"resolutionBreachTime": 72000,
"responseBreachTime": 18000,
"updatedBy": {
"email": "sample@gmail.com",
"firstName": "SP",
"id": "USR0000000018",
"lastName": "Admin",
"loginName": "superadmin",
"phoneNumber": ""
},
"updatedDate": "2016-11-22T09:42:18+0000",
"withinBussinessHours": true
},
{
"active": true,
"createdBy": {
"email": "sample@gmail.com",
"firstName": "john",
"lastName": "smith",
"loginName": "john.smith",
"phoneNumber": "9985512356"
},
"createdDate": "2016-07-24T13:19:53+0000",
"id": 4,
"name": "P2_INCIDENT_SLA",
"priority": "Normal",
"requestType": "INCIDENT",
"resolutionBreachTime": 5400,
"responseBreachTime": 1800,
"updatedBy": {
"email": "sample@gmail.com",
"firstName": "john",
"lastName": "smith",
"loginName": "john.smith",
"phoneNumber": "9985512356"
},
"updatedDate": "2016-07-24T07:49:53+0000",
"withinBussinessHours": true
},
{
"active": true,
"createdBy": {
"email": "sample@gmail.com",
"firstName": "john",
"lastName": "smith",
"loginName": "john.smith",
"phoneNumber": "9985512340"
},
"createdDate": "2016-07-24T13:18:31+0000",
"id": 3,
"name": "P1_INCIDENT_SLA",
"priority": "High",
"requestType": "INCIDENT",
"resolutionBreachTime": 3600,
"responseBreachTime": 1800,
"updatedBy": {
"email": "sample@gmail.com",
"firstName": "john",
"lastName": "smith",
"loginName": "john.smith",
"phoneNumber": "9985512340"
},
"updatedDate": "2016-07-24T07:48:31+0000",
"withinBussinessHours": true
},
{
"active": true,
"createdBy": {
"email": "sample@gmail.com",
"firstName": "john",
"lastName": "smith",
"loginName": "john.smith",
"phoneNumber": "9985597783"
},
"createdDate": "2016-07-24T13:16:50+0000",
"id": 2,
"name": "P0_INCIDENT_SLA",
"priority": "Urgent",
"requestType": "INCIDENT",
"resolutionBreachTime": 18000,
"responseBreachTime": 1800,
"updatedBy": {
"email": "sample@gmail.com",
"firstName": "john",
"lastName": "smith",
"loginName": "john.smith",
"phoneNumber": "9985597783"
},
"updatedDate": "2016-07-24T07:46:50+0000",
"withinBussinessHours": true
}
],
"totalPages": 1,
"totalResults": 5
}